Cynthia Gonzalez
New Braunfels,Texas
Summary
Accomplished director with extensive experience in workforce development, military contracting, and program management within state government. Highly skilled in leading diverse teams, optimizing organizational performance through strategic planning, and ensuring compliance with federal and state regulations. Proven ability to resolve complex issues with host agencies and foster a collaborative work culture while maintaining high standards of customer service.
Overview
37
37
years of professional experience
Work History
Director, Business Enterprises of Texas Program
Texas Workforce Commission
Austin, Texas
12.2023 - 08.2026
- Direct daily operations, setting strategic objectives to ensure high-quality customer service and operational excellence.
- Oversee military contracting efforts, ensuring compliance with federal regulations and effective resource management.
- License, assign, and oversee blind vendors in the BET Program, managing food service operations in state and federal sites.
- Resolve issues with host agencies, ensuring smooth operations and addressing concerns related to vendor performance and compliance.
- Participate in weekly commission meetings to discuss program goals, strategic initiatives, and operational challenges, maintaining alignment with agency objectives.
- Manage human resource functions, including recruitment, training, and performance evaluation, to develop a skilled and motivated workforce.
- Represent TWC in grievance proceedings, effectively addressing concerns and facilitating resolutions in accordance with organizational policies.
- Lead committee meetings, including bi-monthly discussions with the Elected Community of Managers to align on program goals and identify management strategies for improvement.
- Oversee fiscal management, including budget requests and monitoring expenditures to align with operational goals.
Field Operations Supervisor, Business Enterprises of Texas Program
Texas Workforce Commission
Austin, Texas
01.2021 - 11.2023
- Supervised field operations, ensuring effective execution of program policies and procedures to facilitate stakeholder satisfaction.
- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Collaborated with management to address challenges and streamline operations in compliance with state and federal mandates.
- Coordinated with other departments such as HR, Accounting, and IT when needed.
- Monitored staff performance and provided constructive feedback regularly.
- Conducted regular meetings with staff to review job expectations, performance metrics, and employee development plans.
- Monitored daily performance of team members and provided feedback for improvement.
- Collaborated with vendors to negotiate costs on program equipment purchases.
- Recruited and hired staff, in addition to supervising and monitoring daily performance.
Business Consultant, Business Enterprises of Texas Program
Texas Workforce Commission
El Paso, Texas
01.2014 - 01.2021
- Designed food service areas and requested necessary equipment, ensuring compliance with health and safety standards.
- Conducted regular health inspections to uphold food safety regulations in operations managed by licensed blind vendors in the BET Program.
- Provided consultative services in operational management and strategic planning for state programs, achieving improved compliance and program effectiveness.
- Conducted audits and program evaluations to identify areas for improvement, resulting in a 20% enhancement in operational efficiency.
- Facilitated training sessions and workshops to improve staff knowledge and skills across the organization.
- Identified opportunities for business growth through new products or services.
- Analyzed financial records, including income statements and balance sheets, to assess performance of businesses.
Managing Owner
Burritos Cananas Restaurant
El Paso, USA
05.2009 - 03.2012
- Led all aspects of restaurant operations, including financial management, staff recruitment, training, and customer service.
- Cultivated a positive team environment through mentorship and effective communication, enhancing employee satisfaction and customer experience.
- Developed and executed successful marketing strategies to engage the local community and drive sales.
- Developed and enforced safety and sanitation standards in food preparation.
- Created menus that aligned with customer preferences and seasonal ingredients.
- Handled vendor relationships and negotiated pricing for quality supplies.
- Ensured compliance with all applicable laws, regulations, policies and procedures.
Director of Education/Head Instructor
John Casablancas Modeling and Career Center
El Paso, Texas
01.1990 - 01.1994
- Developed and implemented educational curriculum in both English and Spanish, improving learning outcomes across diverse age groups.
- Recruited and trained instructors to elevate educational delivery and maintain high program standards.
- Coordinated significant events such as graduations and community outreach programs to amplify the center’s visibility.
- Oversaw day-to-day operations of the education department, including staff supervision and training.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Education
B.A. - Business Administration
University of Texas at El Paso
01.2001
M.A. - Bilingual Education
University of Texas at El Paso
Skills
- Microsoft Office Suite
- Financial management software
- Project management tools
Timeline
Director, Business Enterprises of Texas Program
Texas Workforce Commission
12.2023 - 08.2026
Field Operations Supervisor, Business Enterprises of Texas Program
Texas Workforce Commission
01.2021 - 11.2023
Business Consultant, Business Enterprises of Texas Program
Texas Workforce Commission
01.2014 - 01.2021
Managing Owner
Burritos Cananas Restaurant
05.2009 - 03.2012
Director of Education/Head Instructor
John Casablancas Modeling and Career Center
01.1990 - 01.1994
B.A. - Business Administration
University of Texas at El Paso
M.A. - Bilingual Education
University of Texas at El Paso