Cynthia Gonzalez
Harlingen,TX
Overview
1
1
Certification
27
27
years of professional experience
Work History
PHC Field Supervisor / Case Manager
La Familia Home Care
09.2022 - 09.2026
- As a Case Manager oriented on daily tasks to attendants and the ability to maintain confidentiality as per HIPAA regulations. Assist with continuous customer service on a daily basis, documentation of hires, new cases for attendants and oriented and trained attendants, input data in the Vesta program. Promoted to field supervisor within a month of employment and recruited new clients and attendants while printing monthly supervisor visit reports every six months and scheduling annual visits, completing 3040s. coordinate with PHC Clerks for any SOC, AO, and post hospitalizations for any new clients or attendants. Receive and submit forms to request and order new tokens for clients and assign token to prepare for installation, for the Attendant to click in and out for assigned schedule. Coordinate with EVV Clerk for any EVV Device replacement needed or any retraining. Managed on-call schedule biweekly to assist with emergencies and conducted home visits for new hires and clients to ensure proper orientation. on a daily basis, for new hires, new clients or for orientation. Employer offers remote work when needed; if employees need to be on leave of absence.
- Coordinated schedules for caregivers to optimize patient coverage and support.
- Trained and mentored staff on best practices in home care services.
- Supervised daily operations and ensured compliance with health standards.
Front Desk Medical Receptionist
Dr. Luis Reynoso, MD
Harlingen, Texas
09.2025 - 12.2025
- Checked in patients at the front desk, ensuring all necessary paperwork was completed. at front desk, ensuring collection of necessary paperwork for efficient processing.
- Greeted patients, verified insurance information and collected copays.
- Managed patient check-in and check-out processes efficiently.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Responded to patient inquiries, delivering information about services to enhance patient understanding and satisfaction.
- Verified patient demographics and entered data into an electronic health record system, supporting physicians with accurate information.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Handled incoming mail including sorting letters according to departmental guidelines.
PHC Field Supervisor / Administrative Assistant / PHC Clerk
APC HomeMaker Services, Inc.
Harlingen, TX
04.2019 - 08.2022
- ( Remote work during Covid, Provided customer support, inbound and outbound calls, organizational )
- Supervised daily operations of home service teams across multiple locations.
- Coordinated schedules and logistics for service appointments and staff assignments.
- Trained new employees on safety protocols and customer service standards.
- Responsibilities Knowledge of office management principles, methods and procedures and maintenance of files and records; As an Administrative Assistant adapted to techniques, detailed oriented, strong organization skills, and customer service. Knowledge of Microsoft Word, and Excel, Power Point. Knowledge of Vesta. Ability to Speak and write English and Spanish effectively; establish and maintain cooperative working relationships with a variety and level of department staff. Ability to maintain confidentiality as per HIPAA regulations. Open to various positions, assisted in several surveys for the state and multitask in different departments. Ordered supplies for six offices, including corporate office, ensuring availability of necessary materials through efficient requisition processes. Arranging hotel, for conference meetings, rental cars. Submitted memos of changes or responsibilities to new employees in outer offices. Multitasked across various departments and handled flexible hours. Documented hires and new cases as PHC Clerk and HR Clerk, oriented and trained attendants, and input data into Vesta program to streamline onboarding process. Led recruitment of new clients and attendants as Field Supervisor, produced monthly supervisor visit reports, and scheduled annual visits and 3040s for compliance. coordinate with PHC Clerks for any SOC, AO, and post hospitalizations for any new clients or attendants. Receive and submit SAD forms to request and order new tokens for clients and assign token to prepare for installation, so that the Attendant clicks in and out for assigned schedule. Coordinate with EVV Clerk for any EVV Device replacement needed or any retraining. On-call schedule twice a month, to assist with any emergencies if needed.
Assistant Loan Originator Clerk / part-time
Loan Originators, LLC
10.2018 - 01.2019
- Provided customer service and processed forms or contracts by preparing, auditing, and finalizing documentation to support loan originations. Conducted reference checks to verify creditworthiness of applicants, contributing to informed lending decisions. Sorted and maintained files for streamlined access post-audit, ensuring organized record-keeping. Responded to telephone inquiries from customers.
- Evaluated borrower creditworthiness and financial history for loan applications.
- Guided clients through mortgage options and loan products available.
- Collaborated with real estate agents to facilitate smooth transactions.
Administrative Assistant
APC Home Health Services, Inc.
Harlingen, TX
09.2015 - 07.2017
- Responsibilities Applied office management principles and maintained accurate files and records, demonstrating strong organizational skills and commitment to customer service. Knowledge of Microsoft Word, Excel, PowerPoint. Knowledge of Vesta, coordinated orders of tokens using a "tickler file" and the ability to Speak and Write English and Spanish effectively; establish and maintain cooperative working relationships with a variety and level of department staff. Ability to maintain confidentiality, be multitasked and work flexible hours. Supported team operations through various administrative tasks, enhancing overall workflow. Accomplishments Delivered compassionate support to patients, ensuring a positive experience during their visits.
- Managed scheduling for healthcare professionals and patient appointments.
- Coordinated communication between patients, families, and medical staff.
- Processed patient intake forms and maintained accurate records.
Administrative Assistant / Leasing Agent
Acacia Construction, LTD
01.2017 - 01.2017
- Answered multi-line phones, provided customer service, assisted tenants and prospective tenants with inquiries, reviewed rental applications, interviewed prospective tenants, verified employment, references, and work history, checked credit and criminal background, and collected rental income for over 200 apartments while overseeing all properties. Submitted memos for late notices, evictions, renewals, and misconduct. Collected invoices and submitted weekly payments for all materials ordered during the construction of apartments or homes, and issued purchase orders for specific materials. Developed brochures for advertising apartment rentals post-construction, utilizing Microsoft Vista programs including Word, Excel, and PowerPoint.
- Coordinated office communications between departments and communication between departments.
- Developed detailed project timelines for team activities and maintained calendars for team members.
- Assisted in preparing and distributing bid proposals for construction projects.
Dispatcher/Secretary
Helena Chemical Company
Harlingen, TX
08.2014 - 08.2015
- Coordinated transport schedules for timely delivery of agricultural products.
- Communicated with drivers to ensure adherence to routes and safety protocols.
- Monitored shipping logistics to optimize efficiency and reduce delays.
- Answered telephone calls and assisted customers in resolving inquiries efficiently.
ER - Patient Access /Registration
Valley Baptist Health System
04.2013 - 08.2014
- VBMC) - ER Patient Access/Registration. Provided customer service to patients by accurately and efficiently obtaining pre-registration, authorization, and verification information for patients of all ages, entering data into the computer system to facilitate procedures and admissions. Along with interviewing patients, patients' families, insurance companies or doctor office staff to obtain all necessary information to establish an initial account for billing. Submitted VA verification forms for service verification, screened self-pay patients for potential insurance coverage or Medicaid/Medicare eligibility, and collected patient responsibility payments, including co-pays and deductibles, ensuring financial compliance. Verified and obtained patient demographics and signatures on consent forms during ER discharge, contributing to streamlined patient processing and compliance.
- Assessed customer needs quickly to provide tailored support.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant Leasing Agent
Acacia Construction, LTD
01.2010 - 04.2013
- Answered multi-line telephone to provide customer service, assisting tenants and prospective tenants with inquiries, reviewing rental applications, interviewing candidates, and verifying employment, references, credit, and criminal background for 200+ apartments.
- Coordinated scheduling and appointments for project managers and executives.
- Managed office supplies and inventory for efficient daily operations.
- Assisted in preparing project documentation and reports for stakeholders.
Workmans Comp Billing / Clerical
Valley Day & Night Clinic
01.2009 - 11.2009
- Processed billing for injured patients from local companies, verifying insurance coverage by contacting insurance providers. Scheduled physical therapy sessions, ensuring insurance coverage was confirmed to facilitate patient care.
- Executed daily operational tasks with precision in a fast-paced environment.
- Proposed creative strategies and solutions that improved overall team effectiveness.
- Collaborated effectively with a diverse team to achieve shared objectives and resolve product-related challenges.
Administrative Assistant/Leasing Agent
Acacia Construction, LTD
06.2004 - 12.2008
- Delivered customer service by answering multi-line telephone calls and addressing inquiries from tenants and prospective tenants, reviewing rental applications, and conducting credit and criminal background checks for prospective tenants.
- Managed office correspondence and maintained communication with clients and vendors.
- Scheduled meetings and coordinated logistics for on-site visits and project inspections.
- Organized project documentation and ensured all files were up to date.
Receptionist / Dispatcher
Alamo Door Systems
05.2004 - 06.2006
- Delivered customer service, managed multi-telephone lines, filed documents, greeted customers, and dispatched orders to technicians for garage door installation and service calls. Created orders for contractors and builders for specific garage doors and openers, ensuring timely scheduling on a weekly basis. Adjusted weekly schedules based on workload to assign tasks to technicians. Operated various computer equipment such as computer, ten-key calculator, copy machine, fax, scanner and monitored the Radio Receiver.
- Welcomed customers and visitors to Alamo Door Systems.
- Handled incoming phone calls, directing inquiries to the correct departments.
- Scheduled appointments and meetings for staff, maintaining organized calendars.
Fuel Clerk
Hicks Oil & Butane Company
02.2000 - 05.2004
- Greeted customers, answered telephone inquiries, filed documents, and processed fuel invoices to ensure timely fuel delivery across all locations. Calculated and organized fuel invoices for efficient collections and billing. Managed the cash drawer and balanced cash flow reports to maintain accurate financial records for the fuel department. Calculated monthly fuel gallons and measured gas tanks and deliveries.
- Operated fuel dispensing equipment for customer transactions.
- Assisted customers with inquiries regarding fuel types and pricing.
- Maintained accurate inventory of fuel products and supplies.
Education
Certificate - Phlebotomy
National Phlebotomy @TSTC
Harlingen10-2021
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-1991
Some College (No Degree) - Business Office Specialist
Texas State Technical Inst.
HarlingenSkills
- Case management
- Client recruitment
- Healthcare coordination
- Service delivery oversight
- Crisis management
- HIPAA compliance
- Progress reporting
- Site documentation
- Project scheduling
- Schedule development
- Job site management
- Microsoft Excel
- Time management
- Team collaboration
- Problem solving
- Safety and compliance
- Communication
- Conflict resolution
- Conflict resolution
Certification
- Phlebotomy Technician Certification with the NPCE Certification # 20-1754 Expiration: 6/25/2022 -pending renewal, Notary Public Commission ID # 126531886 Commission Expires 3/10/2025 (pending stamp with expiration of commission)
Timeline
Front Desk Medical Receptionist
Dr. Luis Reynoso, MD
09.2025 - 12.2025
PHC Field Supervisor / Case Manager
La Familia Home Care
09.2022 - 09.2026
PHC Field Supervisor / Administrative Assistant / PHC Clerk
APC HomeMaker Services, Inc.
04.2019 - 08.2022
Assistant Loan Originator Clerk / part-time
Loan Originators, LLC
10.2018 - 01.2019
Administrative Assistant / Leasing Agent
Acacia Construction, LTD
01.2017 - 01.2017
Administrative Assistant
APC Home Health Services, Inc.
09.2015 - 07.2017
Dispatcher/Secretary
Helena Chemical Company
08.2014 - 08.2015
ER - Patient Access /Registration
Valley Baptist Health System
04.2013 - 08.2014
Administrative Assistant Leasing Agent
Acacia Construction, LTD
01.2010 - 04.2013
Workmans Comp Billing / Clerical
Valley Day & Night Clinic
01.2009 - 11.2009
Administrative Assistant/Leasing Agent
Acacia Construction, LTD
06.2004 - 12.2008
Receptionist / Dispatcher
Alamo Door Systems
05.2004 - 06.2006
Fuel Clerk
Hicks Oil & Butane Company
02.2000 - 05.2004
Certificate - Phlebotomy
National Phlebotomy @TSTC
High School Diploma -
Los Fresnos High School
Some College (No Degree) - Business Office Specialist
Texas State Technical Inst.