INDIRA POSPOS
Northridge,CA
Summary
Dynamic and compassionate professional with a talent for building rapport and providing exceptional client support. Strong grasp of client assessment and resource coordination, complemented by excellent communication and organizational abilities. Dedicated to making a positive difference by efficiently managing cases to enhance client outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Case Manager/Registered Nurse Field Case Manager
Hollywood Home Health
05.2024 - Current
- Telephone providers of specialty services to schedule appointments according to the patient's treatment plan
- Screens patients to determine eligibility for assistance plans
- Fax records pertaining referral to specialty providers for continuation of case
- Managed various cases and assured compliance of case between provider orders, skilled nursing visits, and rehabilitation treatments
- Followed up with lab results
- Liaison between patient and field staff Communicates with clinical staff with any issues or need of further follow up
- Establish effective rapport with other employees, professional support service staff, customers, clients, patients, families, and physicians
- Use effective relationship management, coordination of services, resource management, education, patient advocacy, and related interventions to:
- Promote improved quality of care and/or life
- Promote cost effective medical outcomes
- Prevent hospitalization when possible and appropriate
- Prevent complications in members under our care when possible
- Promote Decreased lengths of hospital stays when appropriate
- Provide for continuity of care
- Assure appropriate levels of care are received by members
- Provide appropriate consultation and referral to Case Management personnel
- Provide advice and counsel to precertification staff
- Identify appropriate alternative and non-traditional resources and demonstrate creativity in managing each case to fully utilize all available resources
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Charge Nurse
All Saints Healthcare
12.2023 - 05.2024
- Assesses the need for, ordered, obtained and interpreted appropriate lab tests
- Oversaw an average number of patients per shift
- Implemented pharmacological and non-pharmacological management and treatment of various disorders and diseases
- Dispensed medications as needed
- Provided effective counseling in heath maintenance
- Closely monitored acute conditions
- Documented progress of individuals
- Ensured HIPAA compliance
- Developed and created nursing care plans; including assessments, evaluations, and nursing diagnoses
- Delegated staff nurses duties
- Monitored fluid intake and output
- Assisted in discharge of patients
- Provided family and patients on proper discharge care
- Efficient in computer knowledge (Word, PowerPoint, Excel, Explorer)
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Supervised and managed daily scheduling, tasking, and administration.
Aesthetic Nurse, Laser Technician Per Diem
Prolase
08.2023 - 05.2024
- Evaluating and treating clients within established treatment protocols
- Maintaining and cleaning the laser
- Maintaining and cleaning a clean work environment at all times
- Assisting clients with questions or concerns about treatments
- Providing a friendly and comfortable environment for patients to be treated in
- Speaking with patients about additional services and recommendations
- Providing proper laser hair removal treatments
- Delivered exceptional results in laser hair removal treatments, leading to high patient satisfaction rates among clientele.
Registered Nurse Neuro Tele
Providence St. Joseph
01.2023 - 12.2023
- Coordinated with physicians and other clinical staff to prepare for treatment, carry out interventions, and enhance continuum of care
- Monitored and recorded patient condition, vital signs, and recovery process
- Administered scheduled medications and therapies intravenously, rectally, orally, subq, and intramuscular injections while overseeing patient management plans
- Answered patient questions regarding plan of care, medication management, and take home/ discharge instructions
- Recorded patient’s medical history, vitals regarding patient changes, medication side effects, and treatments for physician review
- Responded to emergent situations with speed, expertise, and level-headed approaches to provide optimal care, support, and life-saving interventions
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
Education
Associates Degree of Science - Nursing
Glendale Career College
01.2022
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Treatment Planning
- Client Advocacy
- Patient support
- Patient Assessment
- Discharge Planning
- Staff education and training
- Patient Management
- Utilization Management
References
References available upon request.
Certification
- Registered Nurse License (RN) - State Board of Nursing.
Timeline
Case Manager/Registered Nurse Field Case Manager
Hollywood Home Health
05.2024 - Current
Charge Nurse
All Saints Healthcare
12.2023 - 05.2024
Aesthetic Nurse, Laser Technician Per Diem
Prolase
08.2023 - 05.2024
Registered Nurse Neuro Tele
Providence St. Joseph
01.2023 - 12.2023
Associates Degree of Science - Nursing
Glendale Career College
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