Cynthia Gould
Leominster,MA
Summary
Health and human services professional with expertise in proposal preparation, analysis and assessment, and program management in the public and private sector. Public administrator with hands-on leadership in Statewide Automated Child Welfare Information System (SACWIS) and eligibility programs including TANF, SNAP, Medicaid, and Child Care. Manages global teams and projects with growing business pipelines and revenue targets.
Motivated individual with business acumen and willingness to take on challenging roles.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
46
46
years of professional experience
Work History
Solution Representative - Brand Specialist
Merative
Ann Arbor, MI
07.2022 - 06.2024
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Established positive relationships with customers through effective communication techniques.
- Consistently met daily performance goals set by management team members.
- Identified potential risks associated with particular projects and worked proactively to mitigate them.
- Participated in brainstorming sessions focused on generating new ideas for proposals.
- Reviewed and edited proposal drafts for accuracy, consistency, grammar, punctuation, formatting.
- Organized and facilitated meetings with cross-functional teams working on the same proposal.
- Provided guidance on best practices for writing persuasive responses to customer requirements or questions.
- Collaborated with subject matter experts to develop compelling content that meets customer needs.
- Analyzed competitor's proposals and developed strategies to differentiate our company from others.
- Ensured that all relevant information is included in the final version of the proposal before submission.
- Developed proposal outlines, coordinated with internal stakeholders and managed the proposal response process.
- Researched and analyzed customer requirements to ensure proposals are tailored to meet their needs.
- Managed all aspects of the proposal development process including scheduling, tracking progress and deadlines.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
Sr. Proposal Manager
IBM Watson Health
Armonk, NY
07.2012 - 07.2022
- Provides subject matter expertise in topics pertaining to Health and Human Services including all US SACWIS, TANF, SNAP, Child Care, and Medicaid opportunities with an emphasis on enterprise technology case management (IBM Cúram Social Program Management Platform)
• Leads the creation, review, and analysis of Requests for Proposals (RFP), Requests For Information (RFI) and Requests For Quotes (RFQ) opportunities worldwide with primary focus in the Health and Human Services arena.
• Reviews and facilitates sales and pre-sales support on determining opportunity fit for license and service engagements worldwide.
• Coordinates and presents response materials for globally dispersed corporate leadership, teaming partners, and clients as a subject matter expert in Health and Human Services and for proposal request.
Sr. Proposal Analyst/Manager
Curam Software
Dublin, Ireland
12.2006 - 07.2012
- • Provides subject matter expertise in topics pertaining to Health and Human Services including all US SACWIS, TANF, SNAP, Child Care, and Medicaid opportunities with an emphasis on enterprise technology case management (IBM Cúram Social Program Management Platform)
• Leads the creation, review, and analysis of Requests for Proposals (RFP), Requests For Information (RFI) and Requests For Quotes (RFQ) opportunities worldwide with primary focus in the Health and Human Services arena.
• Reviews and facilitates sales and pre-sales support on determining opportunity fit for license and service engagements worldwide.
• Coordinates and presents response materials for globally dispersed corporate leadership, teaming partners, and clients as a subject matter expert in Health and Human Services and for proposal request.
Subject Matter Expert
Dynamics Research
Andover, MA
10.1998 - 12.2006
- • Analyzed RFP, RFI and RFQ documents for the State and Local Business Sector in order to prepare and present substantiation for bid/no bid decisions.
• Led responses to functional sections for all State and Local proposal responses.
• Managed the Arkansas Children’s Reporting Information System (CHRIS) Project. Responsibilities included managing development team activities, financial management support, providing project domain expertise on SACWIS-compliant case management systems, and contributing to annual staff performance reviews.
• Assisted in the negotiation of contracts with various state agency and technology partners.
Various Positions
State Of NH
Concord, NH
10.1978 - 10.1998
- Program Specialist III, Department of Children, Youth & Families (DCYF) 1995-1998
New HEIGHTS Project: Member of the Integrated Project Team that supported the department-wide implementation of New HEIGHTS, the State’s new Public Assistance eligibility system. A high regard for end-users and strong ability to translate end-user needs into new and more efficient business processes resulted in my assignment as the Division of Children, Youth, and Families’ (DCYF) sole representative for Foster Care, Adoption Subsidy, and all related Medicaid and reporting requirements for a department of 300 end-users during the development of New HEIGHTS.
State Team Lead for the NH Bridges/New HEIGHTS Interface.
Subject Matter Expert, Division for Children, Youth, and Families (DCYF) 1994-1995
Developed programs and policies for improving DCYF revenue stream. DCYF representative on the Department-wide Integrated System Plan Team responsible for developing goals and associated plan for DHHS Information Technology needs.
Quality Assurance-Program Specialist III, Department of Health and Human Services 1990-1994
Assistance Payment Supervisor, Services Laconia NH Human Services Office 1986-1990
Supervised a staff of 20 individuals responsible for the eligibility determinations for the AFDC, Food Stamp, Medicaid, and Child Care Programs and all State entitlement programs.
Child Support Enforcement Officer, Office of Child Support Laconia NH Human Services 1984-1986
Department of Health and Human Services (DHHS) Office of Economic Services 1981-1984
Department of Mental Health Laconia State School – Resident Case Manager 1979-1981
Department of Mental Health Laconia State School – Certified Occupational Therapy Assistant 1977-1
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH05-2001
Skills
- Goal-oriented mindset
- Stakeholder Collaboration
- Compliance Monitoring
- Document Management
- Experience in leadership
- Problem-solving abilities
- Analytical Skills
- Editing and proofreading
- Proposal Development
Timeline
Solution Representative - Brand Specialist
Merative
07.2022 - 06.2024
Sr. Proposal Manager
IBM Watson Health
07.2012 - 07.2022
Sr. Proposal Analyst/Manager
Curam Software
12.2006 - 07.2012
Subject Matter Expert
Dynamics Research
10.1998 - 12.2006
Various Positions
State Of NH
10.1978 - 10.1998
Bachelor of Science - Business Administration
Southern New Hampshire University
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