Cynthia Grajales
Overview
7
7
years of professional experience
Work History
Checker
Nugget Market Inc.
Rocklin, CA
05.2025 - Current
- Implemented streamlined checkout procedures, enhancing customer service efficiency during peak hours.
- Resolved guest inquiries effectively, maintaining high satisfaction levels while adhering to company policies.
- Increased sales through effective upselling and cross-selling techniques.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular guest, fostering trust through friendly interaction and reliable service.
After School Program Instructor
Amigos de Guadalupe, Center for Justice and Empowerment
San Jose, CA
10.2022 - 11.2024
- Maintained a clean and organized learning environment to support student engagement.
- Assisted with classroom management and monitored student participation.
- Adapted to a fast-paced setting while ensuring smooth operations.
- Analyzed program effectiveness, recommending improvements based on participant feedback and performance data.
- Implemented engaging hands-on activities to reinforce key concepts and deepen understanding of subject matter.
- Enhanced student comprehension by incorporating diverse teaching strategies and materials.
Summer Program Intern
Amigos de Guadalupe, Center for Justice and Empowerment
San Jose, CA
07.2022 - 09.2023
- Created engaging activities and provided hands-on learning experiences.
- Supported team efforts in delivering structured programs efficiently.
- Sorted and organized files, spreadsheets, and reports.
- Mentored new interns in organizational procedures and best practices for community outreach.
VITA Tax Program Assistant
Sacred Heart Community Service
02.2022 - 04.2022
- Managed high-volume customer interactions while ensuring data accuracy.
- Maintained organization and efficiency in a busy, service-driven environment.
- Prepared clearly written and formatted documents and reports.
- Managed both digital and physical filing systems and retrieved documents as required.
- Handled data entry and maintained records while assisting with office support.
Summer Camp Assistant
Sacred Heart Community Service
06.2019 - 08.2019
- Ensured a safe and welcoming environment by keeping areas clean and organized.
- Assisted with program activities and encouraged teamwork among participants.
Education
Bachelor of Science - Criminal Justice
Sacramento State University
Sacramento, CA12-2026
Associate of Arts - Social Justice Studies
De Anza College
Cupertino, CA06-2024
Skills
- Inventory Management
- Customer Service
- Time Management
- Microsoft Office
- Money handling
- Data Entry
- Communication
- Problem Solving
- Team Leadership
- Program Management
- Classroom Management
Timeline
Checker
Nugget Market Inc.
05.2025 - Current
After School Program Instructor
Amigos de Guadalupe, Center for Justice and Empowerment
10.2022 - 11.2024
Summer Program Intern
Amigos de Guadalupe, Center for Justice and Empowerment
07.2022 - 09.2023
VITA Tax Program Assistant
Sacred Heart Community Service
02.2022 - 04.2022
Summer Camp Assistant
Sacred Heart Community Service
06.2019 - 08.2019
Bachelor of Science - Criminal Justice
Sacramento State University
Associate of Arts - Social Justice Studies
De Anza College