Cynthia Granados
Saint Johns,FL
Summary
Dynamic and results-driven professional with extensive experience at Whataburger, excelling in team leadership and staff training. Proven ability to enhance service quality through effective coaching and performance improvement initiatives. Skilled in individualized care planning and compliance, fostering strong relationships to ensure client satisfaction and safety. CPR certified with a compassionate approach to caregiving.
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
11
11
years of professional experience
Work History
Team Leader Manager
Whataburger
Saint Johns,Fl
07.2023 - Current
Assisted with cash handling processes. Supported training of new employees by sharing knowledge and best practices. Constructed food items according to established standards. Monitored food temperatures to maintain safety and quality.
Caregiving Manager
Racine, WI
05.2015 - 2023
- Supervised daily caregiving operations, ensuring compliance with safety and health regulations.
- Developed and implemented individualized care plans to meet clients' unique needs.
- Trained and mentored new caregivers to enhance service quality and operational efficiency.
- Coordinated scheduling and staffing to optimize service delivery across multiple locations.
- Evaluated caregiver performance through regular assessments and feedback sessions.
- Managed communication between clients, families, and healthcare professionals for seamless care transitions.
- Identified areas for process improvement, leading initiatives that enhanced client satisfaction rates.
Education
High School Diploma -
Horlick High E
Racine, WISkills
Teamwork and collaboration
People management
Staff training
Work Planning and Prioritization
Coaching and mentoring
Documentation and reporting
Performance improvement
Work planning
Complex Problem-solving
Feeding assistance
Transportation assistance
Wheelchair transfers
Emotional support
Individualized education plans
Relationship building
Visual impairment support
Time management
Daily living assistance
Patient care techniques
Compassion and empathy
Behavior management strategies
First aid and CPR
CPR certification
Personal care aide
Timeline
Team Leader Manager
Whataburger
07.2023 - Current
Caregiving Manager
05.2015 - 2023
High School Diploma -
Horlick High E