Cynthia Green
Bronx
Summary
Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teachers Assistant
Department of Education
05.2023 - 11.2025
- Delivered individualized attention and guidance to create a positive and engaging classroom experience.
- Facilitated skill development and achievement of educational goals for learners.
- Resolved technical issues to ensure a smooth and uninterrupted learning environment.
Customer Service Representative
Department of Education
01.2020 - 05.2023
- Assist customers in resolving inquiries and managing healthcare-related concerns.
- Demonstrated effective communication skills through phone, email, and chat, offering personalized support.
- Collaborate with team members to meet key performance metrics, ensuring customer satisfaction and timely issue resolution.
- Cultivated an inclusive and supportive environment by actively contributing to a positive work culture.
Education
Coursework - Computer Science
Bronx Community College
Skills
- Educational content delivery
- Student engagement strategies
- Student safety protocols
- Classroom management
- Classroom technology
- Technical troubleshooting
- Microsoft Office Suite
- Active Directory
- Client communication skills
- Customer relationship management
- Conflict resolution techniques
Certification
- CompTIA A+, In Progress
- Training in vulnerability management using Rapid7
Professional Development
- Engaged in continuous learning on Microsoft Azure for cloud management and technical support.
- Acquired knowledge of Windows operating system and shortcuts for efficient troubleshooting.
Timeline
Teachers Assistant
Department of Education
05.2023 - 11.2025
Customer Service Representative
Department of Education
01.2020 - 05.2023
Coursework - Computer Science
Bronx Community College