Cynthia Guerrero
Tempe,AZ
Summary
Proven skills in interpreting conversations and translating documents. High-energy professional with several years of related experience and desire to positively impact service for customers. Solid administrative background combined with self-motivated nature.
Overview
16
16
years of professional experience
Work History
Bilingual Customer Service Representative
Southwest Airlines
Tempe, AZ
07.2018 - Current
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Retail Sales Associate
Ross Dress for Less
Tempe, AZ
05.2018 - 09.2018
- Tracked inventory levels throughout the day and restocked items as needed.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Adhered to loss prevention policies, identifying and reporting potential security issues.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
Head Dispatcher
Barrys Security Services, INC.
Riverside , CA
09.2014 - 09.2017
- Monitored the progress of service calls and updated customers with status information.
- Recorded and maintained files or records of customer requests, work or services performed.
- Mentored junior team members and managed employee relationships.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Kept detailed and updated records of calls in physical and electronic databases.
Dispatcher
Michael's Trucking
Riverside, CA
12.2008 - 09.2014
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
Education
High School Diploma -
Val Verde High School
Perris, CA06-2006
Skills
- Customer Support
- Caller Assistance
- Document Translation
- Spanish translation
- Call Center Operations
- Strong interpersonal skills
- Problem-Solving
Languages
Spanish
Professional
Timeline
Bilingual Customer Service Representative
Southwest Airlines
07.2018 - Current
Retail Sales Associate
Ross Dress for Less
05.2018 - 09.2018
Head Dispatcher
Barrys Security Services, INC.
09.2014 - 09.2017
Dispatcher
Michael's Trucking
12.2008 - 09.2014
High School Diploma -
Val Verde High School
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