Caren Najera
Hillsborough,NC
Summary
Dynamic bilingual customer service professional with experience at Sports Endeavors, excelling in resolving complex inquiries and enhancing customer satisfaction. Skilled in CRM software and active listening, I effectively manage high-volume calls while demonstrating empathy and problem-solving abilities to ensure swift resolutions and foster positive client relationships.
Overview
11
11
years of professional experience
Work History
Bilingual Customer Service Representative
Sports Endeavors
04.2014 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Cashier
McDonald's
01.2014 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cedar Ridge High School
Hillsborough, NC06.2012
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
- Customer support
- Call center experience
- Document translation
- Issue research
- CRM software usage
- SAP experience
- Time management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Active listening
- Verbal and written communication
- Flexibility and adaptability
- Technical troubleshooting
- Client relationship management
- Conflict resolution
- Customer needs assessment
- Telephone etiquette
- Call escalation resolution
- Interpretation support
- Bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Sports Endeavors
04.2014 - Current
Cashier
McDonald's
01.2014 - 04.2014
Cedar Ridge High School
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