Summary
Overview
Work History
Education
Skills
Timeline

Erica Barrios

Farley,IA

Summary

Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

Aureon
01.2022 - 04.2022
  • Managed approximately 30 incoming calls, email, per day from customers.
  • Provided bilingual support to customers, enhancing communication and satisfaction.
  • Assisted in resolving customer inquiries through various channels, ensuring timely responses.
  • Documented customer interactions accurately, contributing to efficient record-keeping processes.
  • Adapted quickly to changing service protocols, demonstrating flexibility in fast-paced environments.
  • Utilized CRM software to track customer interactions and follow up on unresolved issues.

Bilingual Customer Service Representative

Accenture
08.2021 - 10.2021
  • Managed approximately 40 calls per day from customers
  • Maintained knowledge of products and services to assist customers effectively.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized CRM software to track customer interactions and follow up on unresolved issues.
  • Collaborated with team members to streamline processes and improve service delivery.

Bilingual Service Center Representative

Sedgwick Claims Management
05.2018 - 04.2021
  • Managed approximately 60 calls per day from customers.
  • Assisted customers with inquiries and service requests, ensuring a positive experience.
  • Handled administrative tasks, including data entry and processing customer information efficiently.
  • Resolved issues by coordinating with various departments to provide timely solutions.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Educated customers on documentation requirements, time frames, payment information, and claim status.
  • Assigned new claims to appropriate claims handlers.

Data Entry Customer Service Agent

American Customer Care
01.2018 - 07.2018
  • Managed approximately 40 incoming calls, emails per day from customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Made product recommendations based on customer needs.

Bilingual Education Specialist

Colibri Group
08.2017 - 12.2017
  • Managed approximately 50 incoming calls, emails per day from customers.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Business Account Executive

Spireon
02.2015 - 02.2017
  • Managed approximately 65 incoming calls, emails and faxes per day per customers.
  • Managed client relationships to enhance account retention and satisfaction.
  • Developed tailored solutions for diverse business needs, ensuring optimal service delivery.
  • Analyzed market trends to identify growth opportunities within existing accounts.
  • Collaborated with cross-functional teams to align strategies and improve client outcomes.
  • Conducted regular performance reviews with clients, addressing concerns and proposing enhancements.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.
  • Established close relationships with new small business prospects.
  • Reached average of 90% of sales goals each year.

Business Development Specialist

Spireon
09.2014 - 02.2015
  • Identified and pursued new business opportunities to expand client base and market reach.
  • Opened over 5 new accounts, exceeding goals
  • Developed strategic partnerships to enhance service offerings and drive revenue growth.
  • Conducted market research to inform decision-making and identify emerging trends.
  • Collaborated with cross-functional teams to align business development strategies with organizational goals.
  • Reported all activities in the web-based CRM system (NetSuite).

Education

High School Diploma -

Northeast Middle-High School, Goose Lake, IA
05.2007

Certification - Medical Billing And Coding

DeVry University, Chicago, IL
03-2023

Certification - Accounting Clerk

Northeast Iowa Community College, Peosta, IA
01-2026

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • Data entry
  • Call center experience
  • Payment processing
  • CRM systems

Timeline

Bilingual Customer Service Representative - Aureon
01.2022 - 04.2022
Bilingual Customer Service Representative - Accenture
08.2021 - 10.2021
Bilingual Service Center Representative - Sedgwick Claims Management
05.2018 - 04.2021
Data Entry Customer Service Agent - American Customer Care
01.2018 - 07.2018
Bilingual Education Specialist - Colibri Group
08.2017 - 12.2017
Business Account Executive - Spireon
02.2015 - 02.2017
Business Development Specialist - Spireon
09.2014 - 02.2015
Northeast Middle-High School - High School Diploma,
DeVry University - Certification, Medical Billing And Coding
Northeast Iowa Community College - Certification, Accounting Clerk

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Erica Barrios