Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mackenzie Withrow

Perry

Summary

Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive a passion for achieving excellence in every endeavor. Prepared to leverage expertise and enthusiasm to make a meaningful impact in a collaborative setting.

Overview

7
7
years of professional experience
1
1
Certification

Work History

TSR1

Aureon
07.2024 - Current
  • Answer inbound calls for multiple clients to assist with tier 1 support. I handle about 40 different clients each with different needs of support but all at level 1.

Customer service representative

Safelite Solutions
11.2022 - 06.2024
  • I took inbound calls to make glass insurance claims for customers calling in with broken glass. At times I would make calls to customers who already had an open claim to continue/finish claim.

Cleaning Specialist

FBG Service Corporation
07.2021 - 11.2022
  • I was in charge of cleaning the DMACC Perry location. I worked on my own by making sure the building was clean and sanitized. Apart from my regular job duties I also did some small tasks for the director of DMACC. Such as helping with technology troubleshooting, front desk tasks like answering the phone and greeting guests, I also had a few projects where I got to be creative with word and excel. There were a few other small tasks I'd do apart from this and my regular job duties throughout my journey.

Fulfillment Associate-Junior

Equifax
09.2019 - 07.2021
  • I make outbound calls as well as take inbound calls. I help employees reach a financial goal for a loan they have applied for as well as help employers when they call in with questions. I have worked here before I worked in 2017 as a temporary employee for 3 months.Sept to Dec.

Call Center Representative

Mass Markets
01.2019 - 08.2019
  • Made outbound calls and talked to current customers about gaining more products.

Cashier/Customer Service

Hobby Lobby
10.2018 - 01.2019
  • Stocking and cashiered was a seasonal position and part time.

Upfront Supervisor

Party City
07.2018 - 01.2019
  • Help out around the store stocking and sometimes help the cashiers when needed. Help whenever possible. Worked twice first time Jan 2018-March 2018 than returned July 2018-Jan 2019

Cashier and Kitchen Help

Casey's
04.2018 - 07.2018
  • Started as a cashier and they needed help in the kitchen so I made subs. Responsible for washing dishes, making subs, making bread, backup help

Education

High school diploma -

Adel DeSoto Minburn High School
05.2013

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills

Certification

  • Certified Cleaning, [Company Name] - [Timeframe]

Languages

English
Native or Bilingual

Timeline

TSR1

Aureon
07.2024 - Current

Customer service representative

Safelite Solutions
11.2022 - 06.2024

Cleaning Specialist

FBG Service Corporation
07.2021 - 11.2022

Fulfillment Associate-Junior

Equifax
09.2019 - 07.2021

Call Center Representative

Mass Markets
01.2019 - 08.2019

Cashier/Customer Service

Hobby Lobby
10.2018 - 01.2019

Upfront Supervisor

Party City
07.2018 - 01.2019

Cashier and Kitchen Help

Casey's
04.2018 - 07.2018

High school diploma -

Adel DeSoto Minburn High School

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