Olivia Nelson
Ocean Springs,MS
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
TSR1
Keesler Federal Credit Union
Ocean Springs, Mississippi
09.2022 - 06.2023
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Waitress
Shrimp Basket
Gulfport, MS
04.2021 - 05.2022
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Processed payments accurately using cash registers or POS systems.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Head Hostess
Shrimp Basket
Gulfport, MS
02.2013 - 05.2017
- Performed administrative tasks such as taking phone calls, helping with drink and food orders.
- Informed customers of specialties and features.
- Monitored dining area to assess server capacity and estimate wait times.
- Greeted customers, answered questions and recommended specials to increase profits.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
- Maintained cleanliness of work areas throughout shift.
- Checked restrooms periodically throughout shifts for cleanliness.
Education
High School Diploma -
D’Iberville High School
Biloxi, MS05-2017
Skills
- Active listening
- Microsoft Word
- Microsoft office
- Customer service
- Team building
- Leadership
- First Aid/CPR
- Verbal communication
- Organization and time management
- Attention to detail
Timeline
TSR1
Keesler Federal Credit Union
09.2022 - 06.2023
Waitress
Shrimp Basket
04.2021 - 05.2022
Head Hostess
Shrimp Basket
02.2013 - 05.2017
High School Diploma -
D’Iberville High School