Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valentina Pascuales

Greenville,SC

Summary

Experienced healthcare professional with a strong background in patient support, healthcare operations, and regulatory compliance. Proven ability to manage medical records, coordinate patient care, and communicate effectively with multidisciplinary teams. Detail-oriented, reliable, and seeking clinical or remote healthcare opportunities where accuracy, professionalism, and confidentiality are essential.

Overview

8
8
years of professional experience

Work History

Bilingual Customer Service Representative

Modivcare
06.2022 - Current
  • Assisted customers in both English and Spanish to resolve inquiries efficiently.
  • Processed orders and managed customer accounts using CRM software.
  • Provided product information and support to enhance customer satisfaction.
  • Collaborated with team members to improve response times and service quality.
  • Investigated and resolved customer inquiries and complaints quickly.

CNA

Always Best Care
08.2019 - 03.2021
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to healthcare team promptly.
  • Maintained cleanliness and safety of patient environments, adhering to infection control protocols.
  • Collaborated with nursing staff to develop individualized care plans for patients.
  • Trained new team members in proper caregiving techniques and facility procedures.

Sales Manager

ShapeUp
10.2017 - 01.2019
  • Led sales team to exceed quarterly targets through strategic planning and performance analysis.
  • Developed and implemented training programs to enhance product knowledge and selling techniques.
  • Analyzed market trends to inform pricing strategies and promotional activities, driving revenue growth.
  • Collaborated with marketing to create targeted campaigns that increased customer engagement and conversion rates.

Education

No Degree -

Jobcop
New Haven, CT

High School Diploma -

Penn Foster Career School
Scranton, PA
08-2019

Skills

  • Fluent bilingualism
  • Customer service
  • Problem-solving
  • Spanish translation
  • Data entry
  • Call center experience
  • Patient scheduling
  • Medical terminology knowledge
  • Front desk operations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bilingual Customer Service Representative

Modivcare
06.2022 - Current

CNA

Always Best Care
08.2019 - 03.2021

Sales Manager

ShapeUp
10.2017 - 01.2019

No Degree -

Jobcop

High School Diploma -

Penn Foster Career School
Valentina Pascuales