Jerry Rivas
Cypress
Summary
Dynamic bilingual customer service representative with proven expertise at Sherwin-Williams Paints, enhancing customer satisfaction through effective communication and problem-solving. Skilled in data entry and SAP, I excel in upselling strategies and process improvement, consistently delivering results while fostering strong relationships with diverse clientele.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service Representative
Sherwin-Williams Paints
06.2025 - Current
- Assisted customers in resolving inquiries through bilingual communication, enhancing overall customer satisfaction.
- Provided support in navigating product information, ensuring clarity and understanding for diverse clientele.
- Engaged in ongoing training sessions to develop skills in customer service protocols and tools.
- Utilized Spanish proficiency to build relationships with Spainish-speaking customers.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Truck Driver, Crude Oil Transportation
Texas Materials
07.2021 - 11.2024
- Operated and maintained truck equipment for safe crude oil transportation.
- Conducted pre-trip inspections to ensure compliance with safety regulations.
- Adhered to federal and state transportation laws during all deliveries.
- Managed loading and unloading processes for efficient crude oil handling.
- Monitored vehicle performance, addressing minor issues proactively to enhance reliability.
Inventory Specialist
Phoenix Technologies
04.2019 - 04.2020
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Utilized inventory management software for tracking shipments and monitoring product availability.
- Conducted regular audits to verify inventory accuracy, identifying discrepancies and implementing corrective actions.
- Collaborated with suppliers to streamline procurement processes, enhancing overall supply chain efficiency.
- Analyzed inventory data trends to forecast demand, optimizing stock levels and minimizing excess inventory risks.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Education
High School Diploma -
Porter High School
Brownsville, TX06-1982
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Spanish translation
- Data entry
- Payment processing
- Document translation
- Upselling strategies
- Product knowledge
- Sales promotion
- Process improvement
- SAP experience
- Bilingual communication
Certification
- Licensed CDL - Class A Tanker Hazmat Endorsements
- Forklift Driver - Sit Down and Stand Up
Timeline
Bilingual Customer Service Representative
Sherwin-Williams Paints
06.2025 - Current
Truck Driver, Crude Oil Transportation
Texas Materials
07.2021 - 11.2024
Inventory Specialist
Phoenix Technologies
04.2019 - 04.2020
High School Diploma -
Porter High School
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