Cynthia Guerrero
San Jose,CA
Summary
Dynamic Healthcare Professional with extensive experience at Stanford Medicine Children's Health, specializing in patient care coordination and team management. Proven expertise in enhancing patient satisfaction through effective communication and operational improvements. Strong analytical skills and adaptability to diverse environments, committed to continuous learning and team success.
Overview
11
11
years of professional experience
Work History
Assistant Clinic Manager
Stanford Medicine Children's Health
03.2019 - Current
- Enhanced patient satisfaction by streamlining clinic operations and reducing wait times.
- Managed three Orthopedic clinics in Palo Alto, Sunnyvale, and Los Gatos effectively.
- Implemented improvements in care standards, expanding access to healthcare services.
- Analyzed service metrics, driving quality improvements across all managed clinics.
- Achieved key performance metrics, aligning operations with organizational goals successfully.
- Coordinated interdisciplinary training to foster team collaboration and efficiency.
Medical Assistant II
Stanford Medicine Children's Health
12.2017 - 03.2019
- Improved care efficiency and documentation accuracy through thorough patient assessments.
- Streamlined patient flow with healthcare teams, reducing overall wait times significantly.
- Enhanced patient experiences by fostering clear communication and engagement.
- Ensured accurate medical record management, maintaining compliance with healthcare standards.
- Built trust and comfort by actively listening to patient needs during visits.
- Provided compassionate support during procedures, ensuring patients felt secure and cared for.
Medical Assistant
Stanford Medicine Children's Health
11.2014 - 12.2017
- Ensured accurate documentation and timely service delivery during patient intake.
Enhanced patient care experience by assisting providers with routine examinations.
Streamlined appointment scheduling, improving provider availability and patient flow.
Improved data accuracy and accessibility through electronic health record updates.
Fostered effective communication by collaborating with multidisciplinary teams for workflow enhancement.
Maintained cleanliness and organization in exam rooms and medical equipment.
Interim Clinic Coordinator
Stanford Medicine Children's Health
07.2015 - 07.2016
- Enhanced service delivery by facilitating communication among patients and healthcare providers.
- Secured timely insurance authorizations, ensuring uninterrupted patient care processes.
- Maintained complete clinical documentation of patient interactions within required timelines.
- Provided patients with clear instructions based on physician orders and guidelines.
- Streamlined scheduling for new and returning patients to optimize clinic efficiency.
- Coordinated new patient registration and authorization processes to improve workflow.
Education
Bachelor of Science - Healthcare Administration
UCSF-Online Course
San Jose, CA06-2028
Vocational Nursing Certificate - Vocational Nursing
WestMed College
San Jose, CA07.2014
High School Diploma -
Mt. Pleasant High School
San Jose, CA06.2007
Medical Assistant Certificate - Medical Assistant
Silicon Valley Career Tech
San Jose, CA06.2006
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Task prioritization
- Analytical thinking
- Conflict resolution
- Goal setting
- Continuous improvement
Timeline
Assistant Clinic Manager
Stanford Medicine Children's Health
03.2019 - Current
Medical Assistant II
Stanford Medicine Children's Health
12.2017 - 03.2019
Interim Clinic Coordinator
Stanford Medicine Children's Health
07.2015 - 07.2016
Medical Assistant
Stanford Medicine Children's Health
11.2014 - 12.2017
Vocational Nursing Certificate - Vocational Nursing
WestMed College
High School Diploma -
Mt. Pleasant High School
Medical Assistant Certificate - Medical Assistant
Silicon Valley Career Tech
Bachelor of Science - Healthcare Administration
UCSF-Online Course