Cynthia Hamilton
Lowell,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Remote product support position. Ready to help team achieve company goals.
Quick learner and computer literate. Very knowledgeable with homedepot computer systems. Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented Customer Service Manager with 22 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals.
Overview
25
25
years of professional experience
Work History
Customer Service Manager
Home Depot
04.1998 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- troubleshoot and fixed computer issues on a daily basis
- worked with IT to resolve computer and order issues
Education
Some College (No Degree) - Computer Science
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Technical Proficiency
- Inventory Accuracy
- Time Management
- Managing Operations and Efficiency
- High Customer Service Standards Adherence
- Employee Coaching and Mentoring
- Superior Computer Skills
- Leadership
- Employee Performance Reviews
- Correcting Discrepancies
- Customer Experience Management
- Job and Task Observation
- Coaching and Training
- Performance Tracking and Evaluations
- Cash Handling
Timeline
Customer Service Manager
Home Depot
04.1998 - Current
Some College (No Degree) - Computer Science
Southern Illinois University Edwardsville
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