Cynthia Hartley Cisco
Agile Scrum Practitioner
NJ
Summary
Results-driven Agile Scrum Practitioner with 7+ years of experience guiding cross-functional teams, defining epics and user stories, and delivering enterprise SaaS/MarTech solutions. Skilled in business intelligence dashboards, cloud migrations, process optimization, and Agile coaching to improve team performance and business outcomes.
Overview
11
11
years of professional experience
5
5
Professional Certifications
16
16
Skill Certifications / Badges
2
2
years of post-secondary education
Work History
Training Coordinator (Seasonal)
Robert Half
Manasquan, NJ
09.2025 - Current
- Coordinated onboarding and training programs for seasonal hires during peak enrollment.
- Scheduled and facilitated training sessions with SMEs in virtual and in-person formats.
- Developed and updated training documentation to ensure compliance.
- Created, monitored and graded LMS completion and prepared progress reports.
- Supported employees with training, benefits enrollment, and system navigation questions.
Sr. Scrum Master / Product Owner / Technical Project Manager
John Wiley & Sons
Hoboken, NJ
07.2021 - 02.2025
- Defined Epics, user stories, and acceptance criteria to align business priorities with delivery.
- Built business intelligence dashboards (Power BI, Adobe Analytics) delivering insights to executives.
- Managed and refined the product backlog, driving iterative delivery of MarTech Analytics features through roadmap planning and sprint prioritization.
- Led Adobe Experience Cloud Integration Project, improving marketing automation efficiency by 25%.
- Mentored and Coached Agile teams, increasing velocity by 15% and engagement by 10%.
- Partnered with product and marketing teams to analyze customer needs, market trends, and competitive products, translating insights into actionable recommendations.
- Oversaw timelines, budgets, and resources for complex cross-functional initiatives.
Scrum Master / Technical Business Analyst / Project Manager
NJ Department of Health, HIT
Trenton, NJ
01.2019 - 07.2021
- Directed the migration of legacy systems to Microsoft Enterprise Dynamics 365, managing scope, resources, and stakeholders to deliver a scalable solution that increased efficiency by 30%.
- Translated requirements into functional stories and acceptance criteria for stakeholders.
- Designed business intelligence dashboards and reports that supported executive decision-making.
- Reduced IT overhead by 15% through cloud solutions and workflow optimization.
Technical Business Analyst / UX Designer
Omnicom Media Group
New York, NY
03.2015 - 04.2018
- Developed business intelligence dashboards and automated reporting, reducing manual work by 12%.
- Built ETL processes and reporting solutions for executive insights.
- Implemented cloud-based solutions, reducing IT overhead by 18%.
- Collaborated with product and marketing teams to design UX for pitch microsites, aligning user experience with brand strategy and sales objectives.
- Delivered training and documentation to improve end-user adoption.
Education
Certificate - Information Technology Management
UCLA Extension
Los Angeles, CA 09.2012 - 09.2014
Skills
- Agile and Scrum Methodologies
- Resource Allocation
- Requirements Gathering and Analysis
- Stakeholder Management
- Product Ownership
- Project Management
- Training and Development
- Process Optimization
- Risk Management
- Generative AI and Prompt Engineering
- Stakeholder Engagement
- LMS Administration
- Benefits Enrollment
- Technical Documentation
- Vendor Management
- KPI's and Metrics Tracking
- SaaS Applications
- Governance & Compliance
- Jira
- Confluence
- Azure DevOps
- Asana
- ClickUp
- Aha!
- Miro
- Lucid
- Visio
- Power BI
- Tableau
- Adobe Analytics
- Adobe Target
- Adobe Experience Manager (AEM)
- Adobe Campaign
- Adobe Audience Manager
- Adobe Journey Optimizer
- Dynamics 365
- Salesforce
- Azure
- Snowflake
- Oracle Cloud
- SQL
- ETL
- HTML
- CSS
- Groovy
- JQL
- Osano
- Pantheon (WordPress / Drupal)
- ServiceNow
Certification
- Certified Scrum Master (CSM)
- Certified SAFe 6.0 Scrum Master (SSM)
- ITIL Foundations, Release & Controls Validation, Operational Support & Analysis
- PMI Skills Certifications: Generative AI Overview, Prompt Engineering for PMs, Data Landscape of GenAI, Practical Application of GenAI
- SAFe Skills: Establishing Team & ART Kanban Systems, Measuring and Improving Flow
- Certificate in Management of Information Systems, UCLA (2014)
- In Progress: PMI-Agile Certified Practitioner (PMI-ACP), AWS AI Practitioner
Personal Information
Role/Title: | Scrum Master | Product Owner | Technical Project Manager | Technical Business Analyst|
Affiliations
- Project Management Institute (PMI) - Member
- Scaled Agile - SAFe Studio - SSM Member
- Scrum Alliance - CSM Member
Timeline
Training Coordinator (Seasonal)
Robert Half
09.2025 - Current
Sr. Scrum Master / Product Owner / Technical Project Manager
John Wiley & Sons
07.2021 - 02.2025
Scrum Master / Technical Business Analyst / Project Manager
NJ Department of Health, HIT
01.2019 - 07.2021
Technical Business Analyst / UX Designer
Omnicom Media Group
03.2015 - 04.2018
Certificate - Information Technology Management
UCLA Extension
09.2012 - 09.2014