ZAKIA MUBARAKA
Columbia,Maryland
Summary
Focused Quality Analyst experienced in developing and executing manual and automated test cases. Highly proficient in testing tools, systems and software. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Product Specialist
Apple
Columbia, MD
07.2022 - Current
- Passionate and Knowledgeable: Deep understanding of Apple’s diverse product line
- Customer-Centric: Dedicated to delivering unparalleled service through expert guidance, troubleshooting, and personalized recommendations
- Technical Translation: Skilled at simplifying technical complexities into understandable solutions for informed decision-making
- Positive Customer Experience: Proficient in fostering a positive customer journey, offering sales support, and ensuring a seamless experience
- Continuous Learning: Stay current with the latest Apple innovations to provide comprehensive product expertise
- Commitment to Satisfaction: Committed to enhancing customer satisfaction by delivering exceptional service consistently
- Mentoring peers involves a combination of support, guidance, and empowerment to collectively achieve better results.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Assisted with demonstrations for apple products to showcase functionality.
- Trained and provided coaching to junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of [Product or Service] product line.
- Researched product's technical specifications and accurately communicated information.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Created user accounts and assigned permissions.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
Software Quality Analyst Intern
V-empower Inc
Bowie, MD
01.2019 - 02.2023
- Participate in Scrum process, attended daily scrum meetings, sprint planning and sprint
- Worked with Agile Scrum process throughout the entire project
- Developed moderate and complex C++ Codes & scripts for testing systems
- Extensively used JAVA OOPS concepts for developing Automation Frameworks using Eclipse, Maven, Selenium WebDriver and TestNG
- Designing, Developing, Executing and Maintaining Automated Test Scripts using by BDD (Behavior Driven Development), testing framework with Cucumber
- Exported Test case Scripts (Java-Selenium) in Eclipse IDE and modified the selenium scripts and executed
- Prepared automation test framework
- Developed and enhanced Automated Test scripts for Functional and Regression testing using Selenium Web-driver, TestNG in Java
- Performed Performance Testing to check the behavior of an application across various Situations, performed stress testing
- Performed Multi-browser Testing to check the Browser-compatibility e.g: Safari, Chrome, IE, Firefox using
- Performed REST API testing across modules using Postman and REST Assured
- Involved in Defect tracking and Reporting using JIRA defect tracking tool
- Increased team efficiency through regular code reviews and implementation of best practices for QA automation.
- Contributed to cross-functional Agile teams in planning, estimation, and execution of QA activities throughout the software development lifecycle.
- Evaluated application performance under various conditions through rigorous stress and load testing methodologies.
- Collaborated with development teams to identify, reproduce, and resolve defects in a timely manner.
- Maintained up-to-date test documentation for accurate tracking of project progress and efficient knowledge transfer among team members.
- Streamlined testing processes, utilizing industry-standard tools such as Selenium WebDriver, JUnit, and TestNG.
- Enhanced software quality by designing and implementing comprehensive test plans and automation frameworks.
- Promoted a culture of continuous improvement within the QA team by encouraging innovation in both processes and tool usage.
- Achieved high levels of customer satisfaction by validating that end-user requirements were met during the final stages of product delivery.
- Improved team collaboration by regularly sharing testing progress, insights, and best practices during daily stand-ups and sprint reviews.
- Participated in root cause analysis sessions to proactively address recurring issues within the software development process.
- Maintained a deep understanding of software requirements by actively participating in requirement analysis sessions with product owners and stakeholders.
- Reduced regression testing time by developing automated test scripts for various applications.
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Advised developers on problems with databases, performance and other issues.
Assistant Manager Service Experience
Nordstrom
Columbia, MD
10.2017 - 06.2022
- Assist with new hire and ensuring that team members have a firm understanding of company policies
- Create and execute business plans to achieve department goals
- Address complex customer concerns to assure that customer need and expectations are met to build brand loyalty
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Communicated information to customers about product quality, value and style
- Suggested products and services to clients based on individual needs to drive consistent sales
- Escalated customer concerns, store issues and inventory requirements to supervisors
- Enhanced sales by implementing merchandising and promotional improvements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
QA Manual Tester
V-empower. Inc
Bowie, MD
08.2005 - 02.2011
- Promoted collaboration between QA and development teams by actively participating in daily stand-ups, sprint planning meetings, and retrospectives.
- Streamlined the testing process by diligently documenting test results and providing clear feedback for continuous improvement.
- Enhanced product quality by meticulously executing manual test cases and identifying defects in software applications.
- Established trust among stakeholders by consistently delivering accurate status reports on defect tracking, root cause analysis findings, and overall progress towards quality objectives.
- Reduced regression testing time by prioritizing test scenarios based on risk analysis and project requirements.
- Boosted customer satisfaction by promptly addressing and resolving reported issues through thorough testing and effective communication.
- Assisted project managers in assessing risks and developing mitigation strategies for delivering high-quality software on schedule.
- Validated functional requirements with comprehensive test plans, resulting in improved application performance and stability.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Pursued professional development opportunities to learn new testing tools and test strategies.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Incorporated delivery requirements into planning of testing schedules.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Advised developers on problems with databases, performance and other issues.
Letting Agent
Austin Meyer
United Kingdom
03.2003 - 03.2004
- Process rental and residential agreements between landlord and tenants
- Background check from Past Landlord
- Meet and register new applicants
- Ensuring landlords and applicants are kept in the loop of the lettings process from beginning to end
- Negotiating offers successfully and Processing Grantor Applications.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Education
Perusing - AWS Certification -
Coursera Certified - Scrum Master / HR Management -
Associates: Economics & Commerce -
Nobel Collage, Hyderabad, India
Skills
- Manual
- Functional
- Regression
- User acceptance
- Performance Testing
- Market research analysis
- JIRA
- Rally
- Scrum
- Sprint Meetings
- SDLC
- STLC Process
- Test cases
- Test Scenarios
- User stories
- Deployment
- Test Validation
- Test Execution
- Test Reports
- Agile Scrum methodologies
- Java
- Selenium
- Junit
- Data Driven
- Cucumber
- JMeter
- LoadRunner
- Jenkins
- Sauce lab
- GitHub
- Eclipse
- Maven
- SOAPUI
- REST API
- Postman
- SQL
- MYSQL
- HTML
- XML
- Microsoft 360
- Pricing strategy
- Market Analysis
- Product positioning
- Business Analysis
- Database Management
- Stakeholder Management
- Problem-Solving
- Teamwork and Collaboration
- Customer Communication and Empathy
- Organizational Skills
- System Maintenance
- Microsoft Windows and Office
- User Training
- System Performance Assessments
- Desktop support
- Software diagnosis
- Technical Documentation
- Computer Diagnostics
- Application support
Hobbies and Interests
- Henna Art
- Gardening
- Cooking
- Learning New Language
- Volunteering for Non profit Organization
Languages
Hindi
Full Professional
Timeline
Product Specialist
Apple
07.2022 - Current
Software Quality Analyst Intern
V-empower Inc
01.2019 - 02.2023
Assistant Manager Service Experience
Nordstrom
10.2017 - 06.2022
QA Manual Tester
V-empower. Inc
08.2005 - 02.2011
Letting Agent
Austin Meyer
03.2003 - 03.2004
Perusing - AWS Certification -
Coursera Certified - Scrum Master / HR Management -
Associates: Economics & Commerce -
Nobel Collage, Hyderabad, India