Vanessa Gonzales
Lubbock
Overview
18
18
years of professional experience
1
1
Certification
Work History
Billing Specialist
Lubbock Urology Clinic
Lubbock
09.2025 - Current
- Processed patient billing statements for timely and accurate submissions.
- Managed insurance claims and verified coverage details for patients.
- Assisted patients with billing inquiries and payment arrangements.
- Collaborated with medical staff to resolve billing discrepancies effectively.
- Utilized electronic health record systems for efficient data management.
- Answered customer inquiries regarding billings, payments, account status.
- Worked with team members to identify and develop process improvements.
Customer Service Lead
Forza Site Services
Lubbock
07.2024 - 08.2025
- Managed customer inquiries through various channels, ensuring timely responses.
- Monitored service delivery to maintain quality standards and resolve issues.
- Assisted in implementing customer feedback systems for continuous improvement.
- Resolved escalated issues from team members or customers in an efficient manner.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Handled customer inquiries and complaints in a professional manner.
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
Sr Patient Service Specialist
Texas Texas Physicans Psychiatry
Lubbock
03.2023 - 07.2024
- Customer Service
- Administration
- Managing appointment schedules (making and cancelling appointments)
- Assisting with referrals
- Working directly with the RN and doctors with Patients
- Accountable for daily reconciliation and cash operations
- Assisting patients with paperwork
Patient Service Specialist
Covenant Cardiology Associates
Lubbock
12.2022 - 03.2023
- Customer Service
- Administration
- Managing appointment schedules (making and cancelling appointments)
- Assisting with referrals
- Working directly with the RN and doctors with Patients
- Accountable for daily reconciliation and cash operations
Screen Printer/Bookkeeper
General Diversity
Lubbock
10.2017 - 10.2022
- Maintaining operational condition of screens & presses
- Setting and meeting deadlines
- Operating a six-year printing press with micro registration
- Customer Service
- Administration
- Accountable for daily reconciliation and cash operations
Service Department Cashier
Scoggin-Dickey Chevrolet Buick
Lubbock
12.2016 - 10.2017
- Customer Service
- Administration
- Managing all service invoices
- Accountable for daily reconciliation and cash operations
Screen Printer
Major League Graphics
Lubbock
06.2013 - 02.2017
- Maintaining operational condition of screens and presses
- Drying and folding all screen-printed items
- Setting and meeting deadlines
- Operating a six-head printing press with micro registration
Data Entry
Lehman Dermatology
Lubbock
03.2016 - 07.2016
- Customer Service
- Administration
- Accountable for daily reconciliation and cash operations
Receptionist
Smiles by Design
Lubbock
09.2011 - 11.2013
- Customer Service
- Administration
- Managing the arrangements of schedules for front desk associates
- Accountable for daily reconciliation and cash operations
Data Entry
Vision Affiliates
Lubbock
03.2008 - 07.2011
- Customer Service
- Administration
- Accountable for daily reconciliation and cash operations
Education
High School Diploma -
Lubbock High School
Lubbock, TX05.2004
Skills
- Adobe Photoshop
- Excel
- Fast learner
- Microsoft Office
- MS OFFICE
- Printing
- Manual
- Printing Press
- Screen Printing
- Cerner
- Epic
- Microsoft Word
- Bookkeeping
- Microsoft Outlook
- Customer service
- Front desk
- Cash handling
- Medical coding
- Cash register
- Medical terminology
- Medical records
- Typing
- Revenue cycle management
- QuickBooks
- ICD-10
- GD&T
- Clerical experience
- Microsoft Publisher
- HIPAA
- Sales
- Clinic
- Ophthalmology
- Caregiving
- Home care
- Senior care
- Nursing home experience
- Communication skills
- Computer skills
- Organizational skills
Certification
Driver's License
Timeline
Billing Specialist
Lubbock Urology Clinic
09.2025 - Current
Customer Service Lead
Forza Site Services
07.2024 - 08.2025
Sr Patient Service Specialist
Texas Texas Physicans Psychiatry
03.2023 - 07.2024
Patient Service Specialist
Covenant Cardiology Associates
12.2022 - 03.2023
Screen Printer/Bookkeeper
General Diversity
10.2017 - 10.2022
Service Department Cashier
Scoggin-Dickey Chevrolet Buick
12.2016 - 10.2017
Data Entry
Lehman Dermatology
03.2016 - 07.2016
Screen Printer
Major League Graphics
06.2013 - 02.2017
Receptionist
Smiles by Design
09.2011 - 11.2013
Data Entry
Vision Affiliates
03.2008 - 07.2011
High School Diploma -
Lubbock High School