Cynthia Hartman
El Cajon,CA
Summary
Dedicated and patient Regular and Special Education Bus Attendant with 11 years experience ensuring the safety and comfort of students with behavior challenges and diverse disabilities with expertise in behavior management and de-escalation techniques. Certified in First Aid and CPR.
Registered Behavior Technician Training - San Diego State University Global Campus
Overview
15
15
years of professional experience
Work History
Guest Advocate
Target Corporation
El Cajon, CA
11.2021 - 11.2025
- Provided exceptional customer service by assisting guests with inquiries and resolving issues efficiently.
- Maintained knowledge of store promotions and product locations to enhance guest shopping experience.
- Collaborated with team members to ensure a seamless checkout process and minimize wait times.
- Assisted in training new staff on operational procedures and best practices for guest engagement.
- Implemented strategies to improve inventory management, ensuring product availability for guests.
- Led initiatives to enhance store presentation, contributing to an inviting atmosphere for shoppers.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
School Bus Attendant
La Mesa Spring Valley School District
La Mesa, CA
03.2013 - 03.2024
- Ensured student safety during boarding and disembarking from buses.
- Monitored behavior of students to promote a positive and respectful environment.
- Assisted drivers with route navigation and communication protocols.
- Handled emergency situations effectively, providing first aid when necessary.
- Cultivated trusting relationships with transported students and guardians.
- Enforced school policies regarding bus behavior, instilling responsibility in students from an early age.
- Managed emergency situations calmly and efficiently, prioritizing student safety above all else.
- Promoted positive interactions among peers, mediating conflicts when necessary to maintain a peaceful atmosphere on the bus.
- Enhanced student safety by consistently monitoring behavior and maintaining a disciplined environment during bus rides.
- Supported diverse passengers by understanding individual needs and adjusting assistance accordingly.
- Reported any notable incidents or behavioral concerns directly to school administrators for appropriate action steps.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Enforced California safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
Cash Office Clerk
Fresh & Easy
Spring Valley, CA
08.2010 - 04.2015
- Managed daily cash reconciliation to ensure accuracy and compliance with company policies.
- Processed financial transactions efficiently, minimizing discrepancies and enhancing customer service experience.
- Maintained organized cash office environment, facilitating smooth operations and timely reporting.
- Trained new staff on cash handling procedures and operational protocols to improve team performance.
- Implemented inventory control measures that optimized cash flow and reduced losses during audits.
- Collaborated with store management to resolve discrepancies and streamline cash processing workflows.
- Oversaw end-of-day cash closing procedures, ensuring adherence to security measures and accuracy in reporting.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Education
Emery High School
Emeryville, CA06-1982
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
Accomplishments
San Diego State University Global Campus -
Registered Behavior Technician Training
Timeline
Guest Advocate
Target Corporation
11.2021 - 11.2025
School Bus Attendant
La Mesa Spring Valley School District
03.2013 - 03.2024
Cash Office Clerk
Fresh & Easy
08.2010 - 04.2015
Emery High School