Cynthia Haugen
Browns Summit,NC
Summary
Proficient Office Coordinator successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through over 30 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
20
20
years of professional experience
Work History
Surgical Services Office Coordinator
CommonSpirit Health/CHI Mercy Health
Roseburg, OR
03.2019 - 10.2022
- Interacted directly with surgeons and their offices either by phone, email or in-person to obtain necessary information pertaining to surgical cases and schedules.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw accurate and efficient hardcopy and digital file storage to support operational and recordkeeping requirements.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Analyzed monthly performance measures reporting to physician management group and department management monthly and quarterly.
- Verified employee Kronos time cards to prepare accurate bi-weekly payroll.
- Organized company meetings and scheduling for 50-60 employee team members and physicians.
- Increased team productivity by reorganizing office supplies and protocols.
Emergency Department Unit Secretary
CommonSpirit Health/CHI Mercy Health
Roseburg, OR
09.2016 - 03.2019
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for hospital emergency department, handling patient inquiries, patient call lights and facilitate incoming/outgoing patient transfers.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Billing Manager
Southriver Community Health Center
Winston, OR
06.2015 - 07.2016
- Reviewed billing problems, researched issues and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Managed and approved patient payment plans.
- Trained and mentored staff on procedures, compliance requirements and collections techniques.
- Performed billing, collection and reporting functions for entire clinic operations.
- Conducted performance reviews and implemented improvement plans.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Directed operations in busy 5-person billing group managing over 1,000 patient accounts.
- Complied with established internal controls and policies.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Established and checked coding procedures, monitored reports and updated internal files.
- Maintained provider credentialing for individual insurance groups.
Quality Improvement Coordinator
CommonSpirit Health/CHI Mercy Health
Roseburg, OR
10.2014 - 06.2015
- Compiled review data and produced detailed reports for use by Chief Medical Officer and Director of Quality Improvement.
- Scheduled quality review meetings, prepared meeting minutes for hospital quality groups to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Recorded, analyzed and distributed statistical information.
- Maintained highly sensitive and confidential peer review documents.
Scheduling Supervisor
Conifer Healthcare Solutions/CHI Mercy Health
Roseburg, OR
09.2006 - 10.2014
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Directed staff and managed annual capital budget.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Prepared and recommended long-range plans for development of department personnel.
- Developed strong working relationships with outpatient service team management through effective scheduling and communication skills.
- Developed and implemented scheduling policies.
Registration Receptionist/Radiology Assistant
CHI Mercy Health (Formerly Mercy Medical Center)
Roseburg, OR
10.2003 - 09.2006
- Welcomed patients and family members with friendly greeting, answered general questions, gathered nature of visit.
- Confirmed appointments and updated patient demographics.
- Resolved customer problems and complaints.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to independently handle over 200 calls each day.
- Set imaging procedure appointments for Outpatient Imaging department.
Medical Coding and Billing Specialist
Roseburg Radiologists
Roseburg, OR
09.2002 - 10.2003
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various inpatient and outpatient radiologists procedures.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Accurately selected proper descriptive code when more than one anatomical location was indicated.
Education
Some College (No Degree) - Medical Terminology
Umpqua Community College
Roseburg, ORSome College (No Degree) - Certification Medical Billing And Coding
American River Community College
Sacramento, CASkills
- Office Management
- Report Preparation and Analysis
- Team Management
- Superior Customer Service
Timeline
Surgical Services Office Coordinator
CommonSpirit Health/CHI Mercy Health
03.2019 - 10.2022
Emergency Department Unit Secretary
CommonSpirit Health/CHI Mercy Health
09.2016 - 03.2019
Billing Manager
Southriver Community Health Center
06.2015 - 07.2016
Quality Improvement Coordinator
CommonSpirit Health/CHI Mercy Health
10.2014 - 06.2015
Scheduling Supervisor
Conifer Healthcare Solutions/CHI Mercy Health
09.2006 - 10.2014
Registration Receptionist/Radiology Assistant
CHI Mercy Health (Formerly Mercy Medical Center)
10.2003 - 09.2006
Medical Coding and Billing Specialist
Roseburg Radiologists
09.2002 - 10.2003
Some College (No Degree) - Medical Terminology
Umpqua Community College
Some College (No Degree) - Certification Medical Billing And Coding
American River Community College
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