Cynthia Hernandez
Dover
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
Freeway Insurance
Seffner
02.2025 - Current
- Serviced and sold diverse policies from over 20 carriers, ensuring clients received optimal coverage.
- Delivered comprehensive insurance policy information and tailored coverage options to meet client needs.
- Educated clients on policy benefits and potential risks associated with coverage.
- Assisted customers in completing insurance applications and processing new business.
- Collaborated with underwriters to assess risk and finalize policy terms.
- Responded promptly to client inquiries regarding policy changes and renewals.
- Cultivated strong client relationships to enhance trust and promote long-term loyalty.
General Manager
Circle K
Plant City
07.2017 - 02.2025
- Oversaw daily operations across multiple convenience store locations, ensuring efficient service delivery and operational standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed recruitment, training, and performance evaluations for staff, fostering a skilled and motivated workforce.
- Developed and implemented operational policies and procedures.
- Led initiatives to improve store efficiency and reduce costs.
- Analyzed sales data to inform strategic business decisions.
- Cultivated strong customer relationships, improving service quality and customer satisfaction.
- Ensured compliance with health and safety regulations across stores.
Bi lingual Insurance Supervisor
Progressive
Riverview
06.2012 - 08.2017
- Reviewed and approved insurance policies, ensuring accuracy and compliance with regulations to maintain quality standards.
- Reviewed policy applications for compliance and accuracy.
- Supervised daily operations of insurance processing teams.
- Managed workflow to facilitate timely service delivery, optimizing processing efficiency for the team.
- Monitored customer service quality standards to ensure customer satisfaction.
- Resolved customer inquiries and escalated issues when necessary.
- Implemented process improvements to enhance operational efficiency.
- Trained new staff on company policies and procedures.
- Conducted regular performance evaluations for team members, providing constructive feedback to enhance individual and team development.
Education
Plant City High School
Plant City, FLSkills
- Insurance underwriting
- Risk assessment
- Policy analysis
- Sales strategy
- Client relationship management
- Customer service
- Bilingual
- Team leadership
- Effective communication
- Relationship building
Languages
Spanish
Full Professional
Certification
- 2044 insurance license
Timeline
Insurance Agent
Freeway Insurance
02.2025 - Current
General Manager
Circle K
07.2017 - 02.2025
Bi lingual Insurance Supervisor
Progressive
06.2012 - 08.2017
Plant City High School