Cynthia Hernandez
Fidelity Investments
Santa Monica,CA
4
years of professional experience
Financial Representative who is a subject matter specialist in compliance and all front lobby transactions. As well as contribute to branch success by finding opportunities to deepen relationships.
Work History
Financial Representative
1 Year 1 Month- Managed daily support operations for 10-15 Fidelity clients, addressing inquiries and resolving issues efficiently.
- Cultivated potential leads and initiated impactful introductions. 60% of identified leads have been integrated into the book.
- Achieved number 2 market position in WMS utilization through strategic team leadership and collaboration. Drove team success by implementing effective operational strategies.
- Provided comprehensive mentorship and training to intern and newest financial representative, fostering professional growth.
Investment Counselor
4 Months- Serve as UK Investment Counselor, connecting clients with Fisher Investments while collaborating with portfolio decision-makers, research teams, client service associates, and sales team to enhance client service.
- Cultivated and maintained relationships with high-net-worth clients fostering loyalty through personalized service and strategic insights.
- Facilitate onboarding of new clients and manage additions and withdrawals for existing clients, ensuring minimal tax implications.
Training and Development Specialist
2 Years 3 Months- Served as a Training and Development Specialist at Fisher Investments, a leading independent investment adviser for high net worth clients, focusing on enhancing training programs to support operational management goals.
- Led 60+ virtual and 12 in-person training sessions annually, expanding overall offerings by 40%.
- Collaborated with training coordinators to revamp new hire programs, designing and implementing 20+ interactive courses using Articulate, improving knowledge retention and boosting class satisfaction by 28%.
Education
Bachelor of Clothing Textiles and Fashion Merchandise
Accomplishments
- Series 65 License, FINRA, March 2025
- SIE, FINRA, November 2025
- Series 7, FINRA January 2026
- Series 63, FINRA February 2026
Timeline
Financial Representative
Fidelity Investments
09.2025 - CurrentRead More
Investment Counselor
Fisher Investments
05.2025 - 09.2025Read More
Training and Development Specialist
Fisher Investments
01.2023 - 04.2025Read More
New Mexico State University
Bachelor of Clothing Textiles and Fashion Merchandise
Read More