Jay Small
Sioux Falls,SD
Summary
Results-oriented professional with over 3 years of experience in customer service, event coordination, and sales. Expertise in sports management and hands-on experience in the golf industry enhance operational efficiency and customer satisfaction. Skilled in managing teams and driving successful events in fast-paced environments. Seeking to leverage skills in sales, customer relations, and event management in a challenging role.
Overview
10
10
years of professional experience
Work History
Financial Representative
Northwestern Mutual
Sioux Falls, SD
10.2025 - Current
- Conducted in-depth client meetings to assess financial goals, cash flow, assets, and risk tolerance
- Developed and implemented comprehensive financial plans addressing insurance, investments, retirement, and risk management needs
- Educated clients on financial products, enhancing understanding of life and disability insurance, annuities, and investment solutions
- Collaborated with senior advisors and specialists to create holistic financial strategies tailored to client needs
- Prospected and developed new client relationships, expanding client base through targeted networking, referrals, and outreach efforts
- Maintained compliance with regulatory requirements and company policies
- Utilized CRM and financial planning tools to track client interactions and manage pipelines
Sales Representative
DaBella
Sioux Falls, SD
12.2024 - 10.2025
- Meet and exceed sales targets, consistently achieving performance goals.
- Engaged prospective customers to identify needs and offered tailored home improvement solutions, enhancing customer satisfaction.
- Build and maintain relationships with clients, providing exceptional service and fostering trust.
- Conducted in-home consultations, explained product offerings, and guided decision-making processes, resulting in increased customer confidence.
- Collaborated with team members to strategize and improve sales efforts, contributing to overall team success.
Assistant Golf Professional
GreatLife Golf & Fitness
Sioux Falls, SD
03.2023 - 12.2024
- Oversaw pro shop operations, managing inventory, sales, and customer service to enhance overall golf experience.
- Design and manage golf tournaments and events, ensuring seamless operations from logistics to execution.
- Administer tournament rules and regulations, resolving disputes and ensuring fair play.
- Coach and mentor a PGA Jr. League team, fostering player development in both individual and team settings.
- Provide exceptional customer service, handling inquiries, tee time reservations, and membership requests.
- Organized and facilitated corporate golf outings, creating memorable experiences that strengthened client relationships.
Professional Basketball Player
Teuta Basket
Durres, Albania
09.2023 - 06.2024
- Competed at professional level in Albanian Superliga, representing Teuta Basket, contributing to team strategy and performance.
- Played as a key member of the team, refining skills in high-pressure competition and teamwork.
- Gained international experience, enhancing fitness, discipline, and performance under pressure in competitive environments.
- Developed leadership skills and adaptability, fostering collaboration within diverse team dynamics.
Grounds Crew Member / Pro Shop Staff
Deer Run Golf Course
Hinton, IA
05.2016 - 10.2022
- Maintained golf course grounds to ensure optimal playing conditions for players.
- Assisted with tournament setup, scoring, and player registration, contributing to successful event execution.
- Conducted golf lessons for members, improving their skills and knowledge of the game.
- Supported daily operations, including bar and food services, to create a smooth and welcoming experience for guests.
Volunteer Coach
First Tee of Siouxland
Sioux City, IA
06.2018 - 08.2019
- Instructed young golfers in golf fundamentals, fostering values of integrity and respect.
- Created and taught lessons on golf etiquette and swing techniques, enhancing participants' understanding of the game.
Education
Bachelor of Arts - Sports Management
Northwestern College
Orange City, IA05-2021
Academic All-Region -
Kirkwood Community College
Cedar Rapids, IA05-2018
Skills
- Sales Expertise
- Event Management
- Customer Service
- Team Leadership
- Sales & Inventory Management
- Instruction & Mentorship
- Problem-Solving
Timeline
Financial Representative
Northwestern Mutual
10.2025 - Current
Sales Representative
DaBella
12.2024 - 10.2025
Professional Basketball Player
Teuta Basket
09.2023 - 06.2024
Assistant Golf Professional
GreatLife Golf & Fitness
03.2023 - 12.2024
Volunteer Coach
First Tee of Siouxland
06.2018 - 08.2019
Grounds Crew Member / Pro Shop Staff
Deer Run Golf Course
05.2016 - 10.2022
Bachelor of Arts - Sports Management
Northwestern College
Academic All-Region -
Kirkwood Community College