Cynthia Hernandez
Taylorsville,UT
Summary
Detail-Oriented Professional experienced in medical billing and records management. Enhanced patient satisfaction through effective communication and timely resolution of inquiries while ensuring accurate invoice preparation, payment processing, and coding for recordkeeping. Focused on optimizing processes and driving team success in fast-paced environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Billing Assistant
Utah Partners for Health
05.2024 - 05.2025
- Developed strong communication and organizational skills through work on group projects.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Added codes for vision billing
- Made sure patients' billing accounts were correct before printing out statements
- Mailed out statements
- Noted accounts that have balances for front desk to collect at the time of their appointments
- Marked accounts that needed to go into collections
Medical Records Clerk
Utah Partners For Health
03.2023 - 05.2025
- Maintained accurate patient records using electronic health record (EHR) system.
- Reviewed and verified medical documents for compliance with regulations.
- Trained new staff on record-keeping procedures and best practices.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal laws.
- Maintained patient confidence by keeping patient record information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in the preparation of medical records to release to other medical facilities requesting patient history and information.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
Front Desk Receptionist
Utah Partners For Health
06.2015 - 04.2022
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and healthcare providers, enhancing service delivery.
- Streamlined office procedures to improve workflow efficiency and reduce wait times for patients.
- Maintained patient confidentiality and handled sensitive information with care and precision.
- Trained new staff on front desk protocols, fostering a collaborative team environment.
- Resolved patient inquiries promptly, contributing to high levels of customer satisfaction.
- Monitored inventory of office supplies, ensuring availability for uninterrupted operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Improved communication flow by establishing daily briefings for front desk and administrative staff.
- Provided basic technical support for front office equipment, minimizing downtime.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Streamlined check-in processes, reducing wait times for guests.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Collected cash and card payments, processed transactions and updated relevant records.
- Operated multi-line telephone system to answer and direct a high volume of calls.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Medical Front Desk Lead
Utah Partners For Health
03.2017 - 03.2019
- Supervised front desk operations, ensuring seamless patient check-in and check-out processes.
- Trained and mentored new front desk staff, enhancing team performance and service quality.
- Implemented scheduling system improvements, reducing appointment wait times for patients.
- Coordinated patient communications, resolving inquiries and providing exceptional customer service.
- Developed training materials for front desk procedures, standardizing operational practices across the team.
- Collaborated with healthcare providers to optimize patient flow and enhance overall clinic performance.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Assisted management in implementing new front desk procedures to increase efficiency and improve guest experiences.
- Implemented innovative solutions to improve communication between team members, resulting in increased productivity and better customer service outcomes.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Trained and supervised employees on office policies and procedures.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Medical Assistant
Utah Partners For Health
06.2016 - 08.2017
- Assisted healthcare providers with patient examinations and procedures, ensuring high-quality care delivery.
- Managed patient records using electronic health record systems to maintain accurate and confidential information.
- Mentored junior staff in clinical procedures and best practices, promoting professional development within the team.
- Collaborated with multidisciplinary teams to enhance patient care strategies and optimize service delivery processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing the operating room and sterilizing instruments.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Measured patient spirometry.
Education
GED -
Taylorsville High
Taylorsville, UTNo Degree - Medical Assistant
Everest College
West Valley City, UT04.2009
Skills
- Billing compliance
- Computer skills
- Task prioritization
- Planning
- Customer service
- Billing processes
- Multitasking
- Multitasking Abilities
- Billing software
- Patient engagement
- PPE use
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Assistant
Utah Partners for Health
05.2024 - 05.2025
Medical Records Clerk
Utah Partners For Health
03.2023 - 05.2025
Medical Front Desk Lead
Utah Partners For Health
03.2017 - 03.2019
Medical Assistant
Utah Partners For Health
06.2016 - 08.2017
Front Desk Receptionist
Utah Partners For Health
06.2015 - 04.2022
GED -
Taylorsville High
No Degree - Medical Assistant
Everest College