Kimberly Poteete
Kingston,TN
Summary
Dedicated professional with extensive experience in revenue cycle management and client relationship management. Skilled in resolving complex billing issues and ensuring high customer satisfaction, committed to delivering accurate financial reporting and optimizing billing procedures.
Overview
7
7
years of professional experience
Work History
Billing Manager
Dr. Eric Himmelreich, DDS
Knoxville, TN
01.2025 - 03.2026
- Validated precise coding of all services delivered during visits in accordance with established guidelines.
- Prepared data analysis regarding charge entry errors, underpayments, denials, utilizing various reporting tools such as Excel spreadsheets or Access databases.
- Monitored delinquent accounts, collaborating with collections department to resolve outstanding balances.
- Managed daily cash postings from lockbox or other electronic methods of payment processing.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Processed insurance claims and verified patient coverage details.
- Reviewed billing statements for discrepancies before distribution to patients.
- Investigated complex billing issues by utilizing internal and external resources.
- Managed patient billing inquiries to ensure accurate account information.
- Trained new staff on billing procedures and software usage.
- Developed improved standard operating procedures to increase billing accuracy and cash flow.
- Provided feedback to providers on coding accuracy and quality improvement initiatives.
Team Lead/Client Service Manager/Auditor
Evercommerce iSalus/AllMeds RCM
Oak Ridge, TN
07.2019 - 05.2024
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Led a team of six individuals in achieving weekly/monthly RCM targets, exceeding goals.
- Managed client onboarding processes and software conversions, ensuring accuracy and a smooth transition.
- Resolved client complaints and issues promptly, ensuring high levels of satisfaction.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance evaluations, delivering constructive feedback to enhance team development.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Facilitated communication between departments to streamline operations and resolve issues.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified and implemented process improvements, enhancing operational efficiency.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Trained new staff in relevant processes and procedures.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Ensured compliance with company policies and procedures throughout the billing team.
- Ensured compliance with industry standards and regulations.
- Managed client onboarding processes and software conversions, ensuring accuracy and a smooth transition.
Education
Associate of Applied Science - Medical Billing/Transcription & Coding
National College of Business & Technology
Knoxville, TN07-2008
Skills
- Revenue cycle management
- Medical billing expertise
- Billing compliance
- Insurance claims processing
- Insurance verification
- Denial management
- Collections management
- Charge entry
- ENT Billing
- Ophthalmology Billing
- Vascular Billing
- Audiology Billing
- Oncology Billing
- Billing processing
- Billing review
- Billing analysis
- Billing reports
- Billing procedures
- Audit support
- Financial reporting
- Accounts receivable management
- Payment posting
- Process improvement
- Process training
- Staff training
- Team leadership
- Team performance
- Client engagement
- Client relationship management
- Conflict resolution
- Problem solving
- Attention to detail
- Performance metrics
- Customer service
- Professionalism
- Team performance
Timeline
Billing Manager
Dr. Eric Himmelreich, DDS
01.2025 - 03.2026
Team Lead/Client Service Manager/Auditor
Evercommerce iSalus/AllMeds RCM
07.2019 - 05.2024
Associate of Applied Science - Medical Billing/Transcription & Coding
National College of Business & Technology