Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Cynthia Higgenbottom

Cynthia Higgenbottom

Southhaven,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

32
32
years of professional experience

Work History

Cashier

Krogers Grocery Store
08.2022 - 05.2024
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Medical Assistant

Oklahoma University Medical Center
06.2006 - 07.2007
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Tested and recorded blood glucose levels.
  • Prepared initial patient charts for admission.

Cashier Supervisor

Albertsons Grocery
08.2005 - 06.2006
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Cashier

Walmart
05.1998 - 05.2000
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Cashier

McDonald's Restaurant
02.1992 - 05.1996
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Education

Associate Of Applied Science - Medical Assisting

Virginia College
Jackson, MS
02.2003

Skills

  • Restocking Lab Supplies
  • Charting Expertise
  • Simple Dressings
  • Clinical Applications
  • Assisting with Physical Exams
  • Needs Assessment
  • Medical Records Management
  • Family Education
  • Pulse Volume Recording
  • Electronic Medical Record
  • Using Scales
  • Cleaning and Sanitizing
  • Vital Sign Monitoring
  • Patient Assessments
  • First Aid
  • Prepare Treatment Rooms
  • Routine Laboratory Testing
  • Customer Service

Timeline

Cashier

Krogers Grocery Store
08.2022 - 05.2024

Medical Assistant

Oklahoma University Medical Center
06.2006 - 07.2007

Cashier Supervisor

Albertsons Grocery
08.2005 - 06.2006

Cashier

Walmart
05.1998 - 05.2000

Cashier

McDonald's Restaurant
02.1992 - 05.1996

Associate Of Applied Science - Medical Assisting

Virginia College

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Cynthia Higgenbottom