Cynthia Hinnefeld
Aquasco,MD
Summary
Well-grounded Lead Store Manager with background leading retail locations in daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
13
13
years of professional experience
Work History
Lead Store Manager
Joybird
08.2019 - Current
- Fostered a positive work environment, promoting teamwork and open communication among staff members while boosting employee morale through recognition programs, regular feedback sessions, and team-building events.
- Increased store revenue by 63% increase in gross sales with an additional 11% in the current fiscal year through implementing effective sales strategies and promotional campaigns through partnerships with local vendors.
- Managed budgeting process for store operations, optimizing expenses to maximize profitability without sacrificing quality or service levels.
- Trained and guided the East Coast Store Managers to maintain high productivity and performance metrics.
- Additionally, provides in-person training to managers at locations in other states. - Communicates directly with customers via phone, email, or in person to solve delivery issues, transactional problems, and customer experience complaints to exceed customer satisfaction. - Conducts weekly sales training to keep the sales team informed of product knowledge, selling skills, and operational efficiencies.
- Handled escalated customer complaints while enhancing customer satisfaction through excellent customer support, attention to detail, and timely resolution of issues.
Manager
Kneipp
10.2016 - 08.2019
- Managed and motivated employees to be productive and engaged in work through professionalism, organization, and safe environment for employees and patrons.
- Maintained awareness of company expectations, current promotions, and communicated these to the team
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Oversaw areas of loss prevention, store cash controls, and inventory management. - Ensured product presentation, sales and event set-up, pricing and signing standards were flawlessly executed to the direction of Kneipp’s corporate office.
- Responsible for recruiting, hiring, training, and coaching staff members for various associate positions. - Drove store and individual sales through delivering moments of wellness, proactive client interactions and dynamic product demonstrations.
Center director
Jenny Craig
07.2011 - 10.2016
- Promoted positive company image and established reputation as provider of choice for educational programs in greater community through developing strong community relationships to support center programs and initiatives.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Enhanced center performance by implementing strategic plans and monitoring progress towards goals through local marketing and outside events with partnering vendors.
- Analyzed and assessed key data, identified action plans for center staff and helped employees understand the relationship between revenue and service goals.
Education
Master of Science - Forensic Psychology
Liberty University
Lynchburg, VA05.2024
Bachelor of Science - Counseling Psychology
Liberty University
Lynchburg, VA05.2022
Associate of Applied Science - Medical Assistant
Medtech College
Falls Church01.2014
Skills
- Store operations
- Goal Setting
- Employee Relations
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Decision-Making
- Customer Service Management
- Effective leader
- Relationship Building
- Customer Relations
- Staff training/development
- Employee Motivation
Timeline
Lead Store Manager
Joybird
08.2019 - Current
Manager
Kneipp
10.2016 - 08.2019
Center director
Jenny Craig
07.2011 - 10.2016
Master of Science - Forensic Psychology
Liberty University
Bachelor of Science - Counseling Psychology
Liberty University
Associate of Applied Science - Medical Assistant
Medtech College
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