Cynthia Howard
Ringgold,United States
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Commercial Lines Account Manager
Cornerstone Insurance Group
06.2021 - 04.2023
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Patient Access Representative
Conifer Health Solutions, LLC
04.2019 - 06.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Commercial Lines Account Manager
McIntire & Associates
03.2017 - 02.2018
- Maintained consistent knowledge of industry products and attended continuous education events to increase product knowledge.
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Executed cold calls, marketing initiatives and networking to drive sales.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Commercial Lines Account Manager
Flegal Insurance
06.2015 - 03.2017
- Executed cold calls, marketing initiatives and networking to drive sales.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Identified and solicited sales prospects in agency databases.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
High School Diploma -
LaFayette High School
LaFayette, GASkills
- Account Management
- Customer Experience
- Critical Thinking
- Cold Calling
- Competitive Analysis
- Renewing Accounts
- Customer Inquiries
- Client Service
- Billing Procedures
- Commercial Insurance Sales
- Payment Method
- Licensing Requirements
Timeline
Commercial Lines Account Manager
Cornerstone Insurance Group
06.2021 - 04.2023
Patient Access Representative
Conifer Health Solutions, LLC
04.2019 - 06.2021
Commercial Lines Account Manager
McIntire & Associates
03.2017 - 02.2018
Commercial Lines Account Manager
Flegal Insurance
06.2015 - 03.2017
High School Diploma -
LaFayette High School
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