Cynthia Hoyman
Somerset,PA
Summary
A seasoned professional with a proven track record at UPMC Somerset, I excel in HIPAA compliance and delivering compassionate care. My expertise in patient scheduling and fostering patient-focused environments has significantly enhanced clinic efficiency and patient satisfaction. Renowned for ethical professionalism, I adeptly balance technical skills with empathetic patient interactions, driving positive health outcomes.
Overview
19
19
years of professional experience
Work History
Medical Assistant
UPMC Somerset
08.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Increased efficiency in office by implementing digital filing system for patient records.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Lead Sterile Processing Technician
UPMC Somerset
09.2016 - 08.2023
- Identified areas for improvement in sterile processing operations, proposing actionable solutions that led to increased efficiency and cost savings.
- Conducted regular audits of sterilization processes, ensuring consistent adherence to established protocols for optimal patient safety.
- Reduced instrument turnaround time by optimizing inventory management systems and streamlining communication between departments.
- Led a team of technicians, providing guidance and mentorship to improve overall performance and productivity within the department.
- Trained new hires on best practices in sterile processing techniques, fostering a culture of continued learning and development among the team.
- Established standardized documentation procedures that streamlined record-keeping processes while ensuring complete accuracy.
- Served as an effective liaison between the Sterile Processing Department and other hospital units, fostering a collaborative environment that supported overall patient care goals.
- Enhanced interdepartmental communication through regular meetings and updates on key projects, fostering collaboration across hospital units.
- Maintained strict compliance with all regulatory guidelines, contributing to successful accreditation inspections.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment maintenance services while maintaining high-quality standards.
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Verified and maintained proper documents and records for sterilization.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Liaised between medical staff and medical equipment vendors.
- Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Housekeeper
Somerset Community Hospital
04.2012 - 08.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Worked with OB staff/OR staff when sterilizing OR C-section room for efficiency turn over time for emergency cases.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Kitchen Manager
Lone Star Steakhouse & Saloon
04.2006 - 02.2010
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
- Developed and maintained high standard of kitchen hygiene, ensuring compliance with health and safety regulations.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Streamlined ordering process, minimizing errors and increasing kitchen productivity.
- Boosted team morale and performance through effective leadership and training programs.
- Oversaw food preparation and monitored safety protocols.
Education
High School Diploma - Business Education
Shade Central City School
Cairnbrook, PA06.1994
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
Accomplishments
*After Graduating High School I enlisted in the US Navy, getting medically discharged from a knee injury.
*Became a life member of the Central City Fire Department after 16 years of volunteering with numerous certifications in Fire Rescue, Fire Fighting, Vehicle Rescue, HazMat control.
* Currently give care to disabled Mother and Brother. Administering meds, blood sugar and insulin. Scheduling appointments and organizing the transportation for them through family help. Providing wound care and personal hygiene for my mother.
Timeline
Medical Assistant
UPMC Somerset
08.2023 - Current
Lead Sterile Processing Technician
UPMC Somerset
09.2016 - 08.2023
Housekeeper
Somerset Community Hospital
04.2012 - 08.2016
Kitchen Manager
Lone Star Steakhouse & Saloon
04.2006 - 02.2010
High School Diploma - Business Education
Shade Central City School
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