Nicole Clawson
Boswell,PA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
UPMC Somerset
Somerset, PA
01.2010 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Server
Eat N Park
Somerset, PA
06.2002 - 03.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Nursing And Science
SCTC Somerset
Somerset, PA09.2022
Skills
- Family Medicine
- Call Transfers
- Bookkeeping Support
- Routing Lab Results
- Calm and Effective Under Pressure
- Communicating to Patients and Families
Horse Back riding, photography
My husband and I currently rent a horse from a relative for our children to learn on. I enjoy the outdoors, and capturing nature in photos.
Timeline
Patient Service Representative
UPMC Somerset
01.2010 - Current
Server
Eat N Park
06.2002 - 03.2019
Nursing And Science
SCTC Somerset
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