Cynthia Hoyte
Bradenton,FL
Summary
Professional Monitoring Agent known for high productivity and efficient task completion. Skilled in data analysis, incident response, and compliance monitoring, ensuring thorough surveillance and security operations. Excel in communication, problem-solving, and adaptability, making critical decisions under pressure to safeguard assets and information.
Overview
14
14
years of professional experience
Work History
Central Station Monitoring Agent
Envera
Sarasota, USA
10.2018 - 06.2021
- Monitor surveillance cameras in armed areas and respond to alarms for multiple communities.
- Verified residents, visitors, and vendors entering gated communities to ensure security and safety.
- Liaised with law enforcement regarding suspected or reported criminal activity to maintain community safety.
- Assisted supervisors in managing escalated situations involving residents, visitors, or vendors to resolve issues effectively.
- Mentor new trainees.
Mobility Coordinator/CSR
Hoveround
Sarasota, USA
06.2014 - 10.2018
- Contact the physician's office to verify patient info and follow up on required paperwork according to Medicare and other insurance providers.
- Contact patients with future office visits and/or missed office visits to explain the process and necessary information required by the patient insurance provider.
- Manage inbound/outbound calls in a timely manner.
- Demonstrate high quality call and documentation of patient records.
- Guided new and current employees on best practices and procedures.
Call Center Representative
Protocol
Sarasota, USA
05.2012 - 06.2014
- Managed inbound and outbound calls efficiently to ensure prompt service.
- Followed call center scripting tailored to client needs for consistent communication.
- Assisted clients with billing issues, providing solutions to enhance satisfaction.
- Scheduled appointments for technicians to repair HVAC equipment for clients. for techs to repair HVAC equipment for the clients.
Call Center Supervisor
Johnson Smith Company
Bradenton, USA
08.2007 - 01.2012
- Managed two teams of call center agents across credit and order departments to ensure operational efficiency.
- Monitored call queue to ensure all incoming calls were answered promptly.
- Handled escalated supervisor calls.
- Conducted monthly monitoring evaluations for each agent to enhance performance and service quality.
- Assist with making agent schedules according to the needs of the company.
- Keep track and communicate attendance, daily statistics, PTO, sick leave etc.
Education
High School Diploma -
Annapolis High
Annapolis, MD05-1997
Skills
- Data Entry
- Detail oriented
- Organized
- Active Listener
- Listening skills
- Communication skills
- Self-motivated
- Reliable
- Responsible
- Professional demeanor
Timeline
Central Station Monitoring Agent
Envera
10.2018 - 06.2021
Mobility Coordinator/CSR
Hoveround
06.2014 - 10.2018
Call Center Representative
Protocol
05.2012 - 06.2014
Call Center Supervisor
Johnson Smith Company
08.2007 - 01.2012
High School Diploma -
Annapolis High