Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROBERT PARCELL

Haskins,OH

Summary

Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Central Monitoring Desk Supervisor

Marathon Petroleum Corp
11.2023 - Current
  • Adjusted shift coverage when short-handed or due to staff absences.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Attended staff meetings and brought issues to attention of upper management.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Central Monitoring Desk Analyst

Marathon Petroleum Corp
08.2019 - 11.2023
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Evaluated customer needs and feedback to drive service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Operations Center Analyst

Block Communications Inc.
02.2013 - Current
  • Analyzed network data and managed and documented outages, events, and maintenance.  
  • Developed and maintained departmental process and procedural knowledge base. 
  • Built and presented reports to various groups throughout the organization including the executive team. 
  • Communicated with vendors to resolve network outages and periods of reduced performance.
  • Coordinated with various teams for disaster planning.
  • Tested and evaluated network monitoring tools to improve performance and usability.

Education

Master of Business Administration - Business Analytics

OHIO UNIVERSITY
Athens, Ohio
2017

Bachelor of Science - Business Administration

HEIDELBERG UNIVERSITY
Tiffin, Ohio
2013

Associate of Applied Business - Computer Networking

DAVIS COLLEGE
Toledo, Ohio
2007

Skills

  • Microsoft Word, Excel, Access, PowerPoint, Outlook, SQL, R Studio, Tableau
  • Process and procedure development
  • Customer service-oriented
  • Detail-oriented
  • Skilled problem solver
  • Retail sales
  • Data entry
  • Inventory management
  • Technical aptitude
  • Training and Development

Certification

Juniper Networks Certified Associate

Master Technical Services Representative - NCTI

Master Network Operations Center Representative - NCTI

Master High-Speed Data Representative - NCTI

Master Account Representative - NCTI

Timeline

Central Monitoring Desk Supervisor

Marathon Petroleum Corp
11.2023 - Current

Central Monitoring Desk Analyst

Marathon Petroleum Corp
08.2019 - 11.2023

Operations Center Analyst

Block Communications Inc.
02.2013 - Current

Master of Business Administration - Business Analytics

OHIO UNIVERSITY

Bachelor of Science - Business Administration

HEIDELBERG UNIVERSITY

Associate of Applied Business - Computer Networking

DAVIS COLLEGE

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