Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

CYNTHIA HUFF

LaGrange,GA

Summary

Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Working Solutions
07.2019 - Current
  • Types of inquiries handled were with purchases, refunds, trouble shooting, and logistical issues.
  • This type of position has familiarized me with the following web programs, Zendesk, Shipwire, Citrix, PDA, Siebel, Avaya, Shopify, Slack, Salesforce, Talkdesk, Mitel as well as other programs.
  • Ability to meet monthly metrics and customer satisfaction surveys.
  • I have worked on phones, chat and email lines of customer service.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Managed timely and effective replacement of damaged or missing products.
  • Met customer call guidelines for service levels, handle time and productivity.

Fitness Instructor

West Point Rec Department
04.2012 - 12.2021
  • Partnered with the City of West Point and the Troup county Parks and Recreation Department to create the city's first public space for group fitness classes.
  • Cultivated positive relationships with participants by interacting with group during fitness classes.
  • Helped clients reach fitness objectives by providing encouragement and motivation.
  • Adapted classes to meet needs of participants with varying fitness levels.

Social Media Evaluator

Appen
07.2019 - 12.2020
  • Evaluated social media ads.
  • Analyzed the effectiveness of the ads and their relevance to users.
  • Met multiple deadlines using strong task prioritization skills.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
  • Optimized website content and images to improve search engine rankings.

Fitness Trainer

Fitness Fusion
09.2008 - 07.2019
  • Provide membership hospitality, build membership loyalty, and tailor proactive solutions to meet individual customer fitness goals.
  • Use Mindbody software to book customer consultations and coordinate reservations online for group fitness classes.
  • Assisted with the Silver Sneaker program.
  • Worked with insurance companies on verification for member benefits.
  • Scheduled appointments for customers.
  • At the end of the month would reconcile with the insurance companies for payment reimbursement for the Silver Sneakers members.
  • Demonstrated proper technique for exercises to avoid injuries.

Education

BACHELOR OF ARTS - BUSINESS ADMINISTRATION

LAGRANGE COLLEGE
LaGrange, GA
06.1997

Skills

  • Organizational strategy
  • Team leadership
  • Flexible problem-solving
  • Trustworthy performance
  • Fundamental computer proficiency
  • Proficient in troubleshooting challenges
  • Innovative problem solver
  • Strong written communication
  • Strong verbal communication
  • Content marketing proficiency
  • Social media management
  • Proficient in prioritizing tasks
  • Effective interpersonal communication
  • Scheduling

Timeline

Customer Service Representative

Working Solutions
07.2019 - Current

Social Media Evaluator

Appen
07.2019 - 12.2020

Fitness Instructor

West Point Rec Department
04.2012 - 12.2021

Fitness Trainer

Fitness Fusion
09.2008 - 07.2019

BACHELOR OF ARTS - BUSINESS ADMINISTRATION

LAGRANGE COLLEGE

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