Joe Giesick
Plattsmouth,NE
Summary
Motivated manager skilled in leadership and management, seeking to drive employee and operational growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Canteen Vending
Omaha, US
12.2018 - Current
- Overall supervision of branch personnel.
- Responsible for the Market section of our company, which consists of 80 Markets in the metro area.
- Daily responsibilities include client contact, supervision of drivers, warehouse management, fleet management, and other related duties.
- Responsible for audit in the warehouse and ensuring food safety on a daily basis.
- Provided exceptional customer service to ensure customer satisfaction.
Service Manager
Terminix International Company L P
Omaha, US
12.2008 - 10.2018
- Day-to-day supervision of 10-20 field technicians.
- Duties included fleet management, route maintenance, daily data entry, technician accountability, inventory control, customer service issues, and service sales.
- Helped grow routes and manage customer base, allowing the branch to show revenue growth well over 10 million annually.
Branch Manager
Terminix International Company L P
Omaha, US
01.2006 - 12.2008
- Managed a $10 million branch with P&L and budget responsibilities.
- The overall supervision of all employees and management training.
- Responsible for training all salesmen, as well as hiring all new positions within the branch.
- Grew the branch my first year by 20%, and hit all budget revenue and profit numbers.
Service Manager
Terminix International Company L P
Omaha, US
07.2001 - 01.2006
- Day-to-day supervision of 10-20 field technicians.
- Duties included fleet management, route maintenance, daily data entry, technician accountability, inventory control, customer service issues, and service sales.
- Helped grow routes and manage customer base, allowing the branch to show revenue growth well over 4 million annually.
Pest Control Specialist
Terminix International Company L P
Omaha, US
09.1998 - 07.2001
- Managed a Pest Control Route of approximately 240 accounts, including the maintenance, scheduling, customer service, and overall care of route performance.
- Helped grow troubled route area, keeping cancels below 1.5%.
- Provided great customer service, allowing for continuing growth.
Education
General Education Courses Completed - Criminal Justice
Butler Community College
Wichita, KS07.1987
Skills
- Financial Planning
- Food safety
- Organizational Strategy
- Microsoft Word
- Veteran Leadership Skills
- P&L Management
- Inventory Control
- Team Development
- Merchandise Planning
- Operations Management
- Quality Standards Management
- Fleet management
- Certified Forklift Trainer
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Genie Industries Lift Certified
- American Institute of Baking Certified
- Forklift Certified Trainer
- ServSafe Food Safety Certified
Groups
Nebraska Certified Basketball, Football and Baseball Official, 05/01/05 to Present
Military Service
UNITED STATES AIR FORCE, United States, SGT, 06/01/86, 09/01/90, Law Enforcement Specialist
Timeline
Customer Service Manager
Canteen Vending
12.2018 - Current
Service Manager
Terminix International Company L P
12.2008 - 10.2018
Branch Manager
Terminix International Company L P
01.2006 - 12.2008
Service Manager
Terminix International Company L P
07.2001 - 01.2006
Pest Control Specialist
Terminix International Company L P
09.1998 - 07.2001
General Education Courses Completed - Criminal Justice
Butler Community College