Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Cynthia Hughes

Northfield,OH

Summary

Reliable Medical Records Clerk with 6 years experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Strong customer service skills with both doctors & patients

Willingness to take on added responsibilities to meet team goals. Ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Medical Records Clerk

Crystal Arthritis Clinic
01.2004 - 06.2007
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Maintained patient confidence by keeping patient records information confidential.
  • Supported medical staff by providing organized and accurate medical records.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Maintained patient records in compliance with security regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Responded to patient inquiries to provide information and details of medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Analyzed complex medical records to identify discrepancies in accuracy and completeness.
  • Input data into computer programs and filing systems.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Sorted and distributed incoming and outgoing medical records.
  • Scanned and uploaded medical records into electronic medical records system.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Followed up with medical staff regarding missing information in patient records.
  • Tracked and monitored requests for medical records release.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.
  • Processed and tracked requests for medical records from external organizations.
  • Verified accuracy of patient information in medical records.
  • Assisted in preparation of medical reports for external parties.
  • Transcribed and entered patient medical information into electronic medical records systems.
  • Researched and resolved medical record discrepancies.
  • Assisted in training new staff on medical record processing and filing procedures.

Medical Biller, Accounts Receivable

Crystal Clinic Orthopedic Center
06.2001 - 01.2004
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Verified insurance of patients to determine eligibility.
  • Posted payments and collections on regular basis.
  • Collected payments and applied to patient accounts.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Adhered to established standards to safeguard patients' health information.
  • Filed and updated patient information and medical records.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Liaised between patients, insurance companies, and billing office.
  • Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
  • Delivered timely and accurate charge submissions.
  • Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
  • Audited and corrected billing and posting documents for accuracy.
  • Handled account payments and provided information regarding outstanding balances.
  • Responded to customer concerns and questions on daily basis.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Monitored outstanding invoices and performed collections duties.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
  • Used data entry skills to accurately document and input statements.
  • Utilized various software programs to process customer payments.
  • Created improved filing system to maintain secure client data.
  • Collaborated with customers to resolve disputes.
  • Generated monthly billing and posting reports for management review.
  • Maintained accurate records of customer payments.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
  • Processed vendor and supplier payments on weekly basis.
  • Reconciled accounts receivable to general ledger.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Encoded and canceled checks using bank machines.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Disbursed petty cash by recording entries and verifying documentation.

Cashier Specialist

Target
01.1983 - 03.1998
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of [Product or Service].
  • Quickly and accurately counted drawers at start and end of each shift.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on sales software system operation.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
  • Managed special actions such as returns processing and payment reversals for team members.
  • Managed staffing levels to provide optimal support for cash register operations.
  • Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ordered new supplies to keep [Type] and [Type] areas ready for any business or customer requirement.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Tallied cash drawer at beginning and end of each work shift.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Checked personal identifications during alcohol and tobacco sales.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associate of Applied Business - Medical Insurance Billing

Akron School of Medical & Dental Institute
Cuyahoga Falls, OH
02.2002

High School Diploma -

Bedford High School
Bedford, OH
06.1984

Skills

  • Managing Medical Practices
  • Code Actions
  • Medical Translation
  • Client Relations
  • Past Due Account Management
  • Filing Procedures
  • Computerized Maintenance Management Systems
  • Medical Histories and Vital Statistics
  • Medical Terminology Understanding
  • Quality Control Checks
  • Patient Information Verification
  • Client Satisfaction
  • Office Supplies and Inventory
  • Payment Collection
  • Workers' Compensation Forms
  • Weekly Payroll
  • Diagnostic Codes
  • Staffactices
  • Managing Medical practices

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Medical Records Clerk

Crystal Arthritis Clinic
01.2004 - 06.2007

Medical Biller, Accounts Receivable

Crystal Clinic Orthopedic Center
06.2001 - 01.2004

Cashier Specialist

Target
01.1983 - 03.1998

Associate of Applied Business - Medical Insurance Billing

Akron School of Medical & Dental Institute

High School Diploma -

Bedford High School

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Cynthia Hughes