Natalie Pierce
Cuyahoga Falls,OH
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist/Scheduler
Crystal Arthritis Clinic
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Therapeutic Worker
Northcoast Behavioral
03.2021 - Current
- Provide assistance to those transitioning their lives through addiction and other mental health disorders.
Care Aide
Inn at AppleRidge
10.2019 - 06.2021
- Providing personal care with residents daily needs and wants, such as bathing, bathroom assistance, and dressing.
Education
Certification - medical billing
Akron University
Akron, OH05.2024
Completed Health Science associate degree - computer science
Aultman College
Canton, OH05.2023
No Degree - Pre Requisites
Stark State College
Akron, OH05.2019
Skills
- Fast learner
- CPR Certified
- Work well in team settings
- Management skills
- Caregiving experience
- Meeting Preparation
- Verbal and Written Communication
- Multi-Line Telephone Systems
- Telephone Skills
- Database Administration
- Expense Reporting
- Staff Management
- Schedule Management
- Microsoft Office
- Office Administration
- Organization and Efficiency
- Records Preparation
Timeline
Receptionist/Scheduler
Crystal Arthritis Clinic
08.2023 - Current
Therapeutic Worker
Northcoast Behavioral
03.2021 - Current
Care Aide
Inn at AppleRidge
10.2019 - 06.2021
Certification - medical billing
Akron University
Completed Health Science associate degree - computer science
Aultman College
No Degree - Pre Requisites
Stark State College
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