Cynthia Ihejirika

• Maintain the general ledger system to ensure accurate recording of all transactions.
• Assist with accounts receivable activities such as invoicing, collections, and deposits.
• Provide support to upper management with special projects related to finance or accounting processes.
• Receive payments from customers via cash, check and credit cards to pay company invoices.
• Check figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Utilize automation system to process payments and invoices to streamline transactions.
• Receive and recorded cash, checks and transfers.
• Prepare bank deposits by verifying and balancing receipts and sending cash and checks to banks.
• Record debit, credit and account transactions in computer spreadsheets and databases.
• IFS, DAWN, ProLaw, BETS

• Sat in Legislative Committee Meetings in order to take and transcribe Committee minutes for the 82nd Legislative Session.
• Used live CC recordings to format, compose, and transcribe and edit meeting minutes.
• Operated platforms such as Sliq Scribe, Sliq Scribe Player, Sliq Scribe Indexer, and Session Manager in order to prepare minutes of the meetings of the Committee on Ways and Means for the 82nd Legislative Session.

• Supported office clerical functions using word processing and other software, email and office machines.
• Communicated with Legislators, constituents, and new employees to answer questions or explain information.
• Scheduled all Legislative photo sessions for Assemblymembers.
• Ordered all Legislative stationery for Assemblymembers.
• Answered multi-line telephone system and routed calls to appropriate personnel.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.
• Directed clients and guests to correct departments, rooms and staff members.
• Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
• Filed correspondence and reports in accordance with corporate classification system.
• Coordinated company records and resources to assist team members with special projects.
• Answered telephones, directed calls and took messages.
• Maintained and updated filing, inventory and database systems, manually or using computer.
• Operated photocopiers and scanners, facsimile machines and personal computers.

• Served as the primary point of contact for nursery customers
• Provided excellent sales support and customer service
• Maintained nursery plants and environment

I retired from the Los Angeles Firemen's Credit Union in 1994 to start a family. We have eight children.

• Planned, sourced, organized and executed dozens of special speaker events, school fundraisers, the bi-annual school fair, extra curricular enrichment activities, clothing and food drives, as well as taught knitting and gardening
• Worked with principals and staff to support student needs

• Resolved customer inquiries regarding account balances and transaction history, handled deposits and withdrawals for the members.
• As the receptionist, I welcomed the incoming members, ascertained their needs, then guided them to appropriate departments within the Credit Union, as well as placed all check orders for members.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered phone calls and responded to questions and concerns.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.

• Secured customized travel deals for variety of clients
• Partnered with airlines and hotels to provide superior client service
• Resolved client issues that occurred during travel