Cynthia Ilarraza
Kelseyville,CA
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience committed job seeker with a history of meeting company needs with consistent and organized practices. skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. I have strong worth ethic, adaptability and exceptional interpersonal skills who is also adept at working effectively unsupervised. Team player with strengths in communication, customer service and multitasking. Dedicated employee known for punctuality,eager to apply time seeking opportunities to expand skills while facilitating company growth.
Overview
11
11
years of professional experience
Work History
Phlebotomist
Lake County Tribal Health
Kelseyville , CA
2024.06 - Current
- Provided excellent customer service while interacting with patients.
- Documented patient information into electronic medical records system.
- Monitored inventory levels of supplies used in phlebotomy services.
- Ensured compliance with federal regulations governing laboratory procedures.
- Followed all safety protocols when handling hazardous materials.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
Patient Service Representative
Lake County Tribal Health
Lakeport , CA
2023.03 - 2024.05
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments and procedures.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered patient questions and fielded complaints to resolve issues.
- Registered patients by verifying records to update computer system and patient charts.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Referred patients to appropriate professionals and services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Behavioral Therapist
Inclusive Education Community Partnership
Oxnard , CA
2022.03 - 2022.08
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Implemented behavior intervention plans to motivate and help clients reach highest potential.
- Maintained strict confidentiality concerning client's mental and medical diagnosis and other confidential personal matters.
- Organized social activities to help patients apply new skills in public settings.
- Collaborated with behavior analysts to diagnose problem behaviors and create detailed plan of treatment and maintenance for clients.
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
- Maintained professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Collected, recorded and summarized data on client behavior and assisted family with applying treatment and behavior reduction protocols.
Phlebotomist
Indian River Medical Center
Vero Beach , FL
2013.02 - 2018.02
- Coordinated in-office and off-site testing for high volume of daily patient samples. Verified collection orders and communicated discrepancies to nurses. Maintained fully-stocked phlebotomy cart, carrier and station. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture. Identified patients using proper procedures prior to specimen collection. Transported specimens following established protocol for temperature and light. Labeled patient samples, double-checking all information for accuracy. Utilized calm and friendly demeanor to increase patient comfort and alleviate anxiety. Prepared blood-collecting equipment to draw blood and safely store and transport samples. Labeled blood vials with critical information like time of collection, date and patient name. Disposed of used needles in sharps containers to avoid accidental needlesticks. Used aseptic techniques to maintain specimen integrity. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Scheduler Coordinator
Marathon Dive Charter
Marathon , FL
2016.06 - 2017.07
- Answered phone calls and took messages for staff members.
- Coordinated appointments with customers and staff members according to availability.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Certification - Phlebotomy
CalRegional
Santa Rosa, CA08.2023
Certification - Phlebotomy
Harris Cassel Health Training
Palm Bay, FL2013-02
High School Diploma -
Deltona High School
Deltona, FL2007-05
Skills
- Sanitation and sterilization
- Drawing blood
- Stress management
- People skills
- Leadership
- Social skill development
- Observation
- Goal setting
- Self-management
- Daily living skill development
- Therapy team planning
- Client goal planning
- Practiced in family assessments
- Supervision & leadership
- Reliable & trustworthy
- Good work ethic
- Multitasking
- Active listening
- Planning & organizing
- Team management
- Fluent in Spanish
- Medical Filing
- Bookkeeping Support
- Appointment Scheduling
- Reception Management
- Appointment Confirmation
- Medical Billing
- Patient Intake
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Payment Collection
- Medical Insurance
- Scheduling Appointments
- Sterilization Procedures
License & Certification
- American Heart Association CPR & AED certified.
Timeline
Phlebotomist
Lake County Tribal Health
2024.06 - Current
Patient Service Representative
Lake County Tribal Health
2023.03 - 2024.05
Behavioral Therapist
Inclusive Education Community Partnership
2022.03 - 2022.08
Scheduler Coordinator
Marathon Dive Charter
2016.06 - 2017.07
Phlebotomist
Indian River Medical Center
2013.02 - 2018.02
Certification - Phlebotomy
CalRegional
Certification - Phlebotomy
Harris Cassel Health Training
High School Diploma -
Deltona High School
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