Cynthia Infante
24 Elmwood Ave. Bloomfield
Summary
Seasoned Assistant Manager in the retail sector, with over 14 years of hands-on experience in enhancing customer service and driving sales. Adept at inventory management, employee training, and implementing effective store promotions. Known for excellent leadership qualities and a commitment to team development and safety standards. Fluent in English and Spanish, bringing exceptional communication skills to foster customer and team relationships.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Tilly's
07.2025 - Current
- Supported store management in executing promotional campaigns and visual merchandising.
- Handled customer inquiries and resolved issues to enhance their shopping experience.
- Implemented loss prevention strategies to safeguard store assets and reduce shrinkage.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Financial Advisor
Affiliated Healthcare Management Group
03.2025 - 06.2025
- Conducted screenings for financial assistance eligibility and delivered comprehensive guidance on available options.
- Facilitated patient assistance with payment plans and billing inquiries to ensure resolution of outstanding balances.
- Executed follow-up calls to ensure patients submitted pending documents.
- Clarified financial assistance processes by addressing patient questions and ensuring informed decision-making.
Assistant Manager
Torrid Clothing Store
09.2020 - 01.2025
- Monitored employee attendance records, timekeeping, and payroll information.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Created schedules for the optimization of store sales and traffic.
- Maintained up-to-date knowledge of company products and services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Sales Associate to Assistant Manager
New York & Company
09.2014 - 07.2020
- Previous experience greatly helped me grow into my role as a sales associate and into my promotions as a Key Holder, Junior Manager, and Assistant Manager.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Worked well independently and on a team to solve problems.
- Operated with a strong work ethic, professionalism, and the ability to work under pressure.
- Received constructive criticism well, and turned it into an opportunity to grow and improve.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with safety regulations and company policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Packer
Mimeo.com
04.2014 - 08.2014
- Exhibited excellent discretion and judgment.
- Treated company property and equipment with the utmost care and respect.
- Implemented packing strategies to minimize waste and increase efficiency.
- Conducted routine maintenance on packing equipment to prevent malfunctions.
- Inspected items for damage or defects prior to packing to ensure quality control.
Cashier
Wendy's
06.2008 - 11.2013
- Worked with a humble attitude, and a willingness to learn.
- I friendly greeted and helped clients in a timely manner, while being an enthusiastic team player.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Collected payments and provided accurate change.
Education
Some College (No Degree) - NOCTI Competency Assessment in Accounting
ECVTHS- North 13th St
NewarkSkills
- Critical thinking and problem-solving
- Flexibility and adaptability
- Leadership and teamwork
- Communication
- Employee scheduling
- Time management
- Retail operations
- Microsoft office expertise
- Customer service and satisfaction
- Multitasking and organization
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Hobbies and Interests
- Reading and writing
- Listening to music in different languages
- Livestreaming
Timeline
Assistant Manager
Tilly's
07.2025 - Current
Financial Advisor
Affiliated Healthcare Management Group
03.2025 - 06.2025
Assistant Manager
Torrid Clothing Store
09.2020 - 01.2025
Sales Associate to Assistant Manager
New York & Company
09.2014 - 07.2020
Packer
Mimeo.com
04.2014 - 08.2014
Cashier
Wendy's
06.2008 - 11.2013
Some College (No Degree) - NOCTI Competency Assessment in Accounting
ECVTHS- North 13th St