Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Ipaye

Jonesboro,GA

Summary

Versatile warehouse professional with four years of hands-on experience in shipping, receiving, and package handling, complemented with five years of exceptional customer service. Dedicated to coordinating and facilitating the training of others, with a proven track record of leadership and mentorship. Proficient in WMS utilization, cross-training, and forklift operation, with a steadfast commitment to safety and service excellence.

Overview

5
5
years of professional experience

Work History

Inbound Team Lead

Material In Motion
Fairburn, GA
01.2023 - Current
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Monitored KPI regularly to assess performance against established benchmarks.
  • Utilized WMS to efficiently receive incoming orders and generate shipping labels for outbound shipments.
  • Operated forklifts, movexs, pallet jacks and other industrial equipment to ensure safe transport of materials to designated target zones.
  • Directed inventory checks using WMS and RF scanners and guided the selection of products from specific locations based on manual picks from production.
  • Reported damaged items, recorded shortages and overages, and corresponded with shippers to rectify issues, maintaining accuracy in approximately 85% of cases.
  • Implemented comprehensive cross-training programs for both current employees and new hires, including recertification and refresher courses.

Assistant Shop Manager

Take 5 Oil Change
Riverdale, GA
08.2023 - 02.2024
  • Led technicians to perform oil changes and routine maintenance services for vehicles.
  • Trained technicians on proper service procedures, safety protocols, and customer service techniques to deliver positive experiences for customers.
  • Conducted regular performance evaluations and provided constructive feedback to technicians to minimize service turnaround times.
  • Engaged with customers to provide assistance and gather feedback to optimize operations and maintain high satisfaction levels.
  • Managed inventory levels of oil, filters, and other supplies needed for routine maintenance services.
  • Maintained accurate records of employee attendance, payroll, commission and sales.
  • Conducted quality checks and inspections to ensure service quality and accuracy.

Senior Lube Specialist

Car Spa, Inc
Riverdale, GA
03.2023 - 11.2023
  • Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
  • Trained junior technicians on proper service procedures, safety protocols and callouts to ensure efficient service quality.
  • Guided technicians on correct methods for performing maintenance needs and assisted customers in selecting appropriate services or repairs.
  • Performed emissions inspections in accordance with state and local regulations, maintaining precise records in alignment with company policy.
  • Conducted visual inspections of components, such as catalytic converters and exhaust systems to ensure proper installation and functionality.
  • Executed comprehensive oil changes procedures tailored to various vehicles, including cars, trucks and SUVs.

Logistics Coordinator

Material In Motion
Fairburn, GA
08.2022 - 01.2023
  • Coordinated inbound and outbound logistics operations, including receiving, shipping, and inventory management, to ensure efficient warehouse operations.
  • Monitored inventory levels and stock movements, conducting regular cycle counts, and reconciling discrepancies to maintain accurate inventory records.
  • Collaborated with warehouse team to ensure precise handling, packaging, and label of shipments, exceeding standards and optimizing operations.
  • Utilized warehouse management systems (WMS) and inventory software to track shipments, manage inventory, and generate reports for analysis.
  • Facilitated material movement by loading, unloading, transporting, and organizing
  • Checked items into computer system, printed labels and directed to storage locations.

Quality Control Manager

Car Spa, Inc
Riverdale, GA
06.2021 - 07.2022
  • Conducted regular inspections and tested equipment, products, and processes to identify areas for improvement.
  • Established and maintained quality standards for all aspects of car wash operations, including cleanliness, safety, efficiency, and customer satisfaction.
  • Trained car wash attendants and staff members on best practices and performance expectations to uphold quality standards and promote continuous improvement.
  • Addressed customer complaints, service issues, and quality concerns by implementing corrective actions and processing improvements to prevent recurrence.
  • Monitored customer feedback and surveys, and service to gauge customer satisfaction and identifying service improvement opportunities.

Package Handler

Fed Ex Ground
Ellenwood, GA
08.2021 - 12.2021
  • Utilized computer systems for tracking orders, printing labels, and preparing reports.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Organized packages according to type, size, destination, and other specifications.
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

Cashier/Customer Service Representative

Car Spa, Inc
Riverdale, GA
08.2019 - 06.2021
  • Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted upsell opportunities, such as premium car wash packages, additional services (waxing, express detailing, interior cleaning, headlight restoration), and membership programs to maximize sales.
  • Maintained detailed records of customer interactions, transactions, receipts, and comments for future reference.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.

Education

High School Diploma -

Riverdale High School
Riverdale, GA
05-2019

Skills

  • Epicor
  • PINC
  • SAP
  • Google Suites
  • Microsoft Office
  • Crystal Reports
  • Quality Control
  • Inventory Control
  • Cycle Count
  • Warehouse Safety & Compliance
  • Schedule Management & Time
  • OSHA Guidelines
  • Lean Methodology
  • Forklift Operation
  • RF Scanners
  • Leadership
  • Attention to Detail

Timeline

Assistant Shop Manager

Take 5 Oil Change
08.2023 - 02.2024

Senior Lube Specialist

Car Spa, Inc
03.2023 - 11.2023

Inbound Team Lead

Material In Motion
01.2023 - Current

Logistics Coordinator

Material In Motion
08.2022 - 01.2023

Package Handler

Fed Ex Ground
08.2021 - 12.2021

Quality Control Manager

Car Spa, Inc
06.2021 - 07.2022

Cashier/Customer Service Representative

Car Spa, Inc
08.2019 - 06.2021

High School Diploma -

Riverdale High School

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Cynthia Ipaye