Cynthia Jackson

Work History

WSFS Bank

01.2020 - Current

Worked closely with management to strategize sales techniques to increase branch production and customer service.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Cross-sold bank products and services to meet customer needs and provide options.
Promoted financial products by maintaining excellent service offering knowledge.
Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Followed up with customers to gather feedback and provide additional assistance.
Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
Monitored customer accounts to detect irregularities or suspicious activity.

A Brand New Age

06.2019 - 01.2020

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed household management tasks for clients within private home settings.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Walmart, NJ

01.2017 - 09.2017

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Informed customers about special promotions and provided detailed information for various products.

PNC Bank

05.2005 - 04.2016

Processed customer accounts check & cash transactions via computer Maintained customer account relationships with service partners Retained existing accounts by scheduling account review appointments Managed and exceeded monthly sales quotas Maintained individual 5 star Gallup customer service score Participated in mentoring and coaching new employees Assist with team scheduling Assist in hiring process of new employees Leadership role in monthly meetings Reported for branch productivity in weekly conference calls