Cynthia Johnson
EightMile,AL
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 5 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Creative Trendz | Hairstylist
01.2009 - Current
- Bookkeeping / Finances / Inventory
- Cut, Style, Color, Treatments
- Product recommendations and sale
- Consultations
Claims File Reviewer
CNC Catastrophe & National Claims
10.2022 - 04.2023
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Documented information gathered in field and uploaded data to company database for efficient processing using (Versik) X8M, Xactanalysis, Symbility (Mobile Claims), Mitchell, Claims Xperience (virtual inspections), CCC Pathways.
Senior Claims Adjuster
Utica National Insurance Group
01.2022 - 01.2023
- Supplements, ALE, Contents, TL
- Approved estimate
- Settled claims with insured
- Review estimate and explain supplement process
BI Claims
Crawford Catastrophe, TL
01.2020 - 01.2022
- Handle litigation claims, negotiate with lawyers/clients
- Made settlements and processed check / digital payments to insured, lawyers and lien holders
- Schedule tows / repairs
- Determine
Seasonal Licensed Agent
Optum/ PeopleShare
01.2020 - 01.2020
- Review health insurance policies
- Sold policies
- Answered benefit questions
- Review and update current Medicare & Medicaid plans
Desk Property Claims
Pilot Catastrophe
01.2018 - 01.2020
- Virtual scope and sketch
- Review Policy / determine coverage
- Write estimates / settle with insured / payments
Seasonal Licensed Insurance Producer
BCBS of Tennessee
01.2018 - 01.2018
- Review health insurance policies
- Sold policies
- Answered benefit questions
- Review and update current Medicare & Medicaid plans
Education
Business Communications, Cosmetology Trade
Bishop State Community College
2005
Skills
- Self- motivated
- Leadership
- Hail and Wind Damage Assessment
- Claims File Management Processes
- Risk Management
- Microsoft Word
- Claims Negotiation
- Rules of Evidence
- Negotiation and Mediation Skills
- Fact-Finding
Additional Information
- NPN:11752360: , Insurance Producer License {temp/2009) Permanent/2017 Adjuster License in 19
Certification
- Insurance Producer License (2009) NPN#11752360
- Adjuster license: AL, AK, AR, AZ, MS, GA, FL, IN, LA, TX, OK, OR, KY, NC, NM, SC, MI, UT, WA
- Citizen's, SF, TWIA, FCN, Rope & Harness Certs
Timeline
Claims File Reviewer
CNC Catastrophe & National Claims
10.2022 - 04.2023
Senior Claims Adjuster
Utica National Insurance Group
01.2022 - 01.2023
BI Claims
Crawford Catastrophe, TL
01.2020 - 01.2022
Seasonal Licensed Agent
Optum/ PeopleShare
01.2020 - 01.2020
Desk Property Claims
Pilot Catastrophe
01.2018 - 01.2020
Seasonal Licensed Insurance Producer
BCBS of Tennessee
01.2018 - 01.2018
Creative Trendz | Hairstylist
01.2009 - Current
Business Communications, Cosmetology Trade
Bishop State Community College
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