McKenzie Chatting
Roanoke,VA
Summary
Results-driven and detail-oriented professional with 8 years of customer service experience and a strong background in project coordination and data management. Proficient in handling project-related administrative tasks, organizing project details, and assisting with the training of new initiatives and team members. Demonstrates excellent organizational, analytical, and communication skills, with a proven ability to work both independently and collaboratively in team environments. Adept at using Microsoft Suite tools to manage documentation and support project goals effectively. Highly self-motivated with a strong customer-service orientation, committed to ensuring project scope, goals, and deliverables are met to exceed stakeholder expectations.
Overview
9
9
years of professional experience
Work History
Waitress/Trainer
Mac and Bob’s
Salem, Virginia
04.2021 - Current
- Boosted team efficiency by leading new training and onboarding processes, ensuring smooth integration into the team
- Attentively managed guest interactions to elevate satisfaction during busy dining hours
- Energetically engaged and ensured customer satisfaction throughout the whole dining experience
- Collaborated with the team to maintain seamless service and a safe and clean workplace, adhering to health and safety guidelines.
Secretary
Kingdom Kids Child Care
Roanoke, Virginia
12.2017 - 04.2021
- Enhanced team productivity by providing essential administrative support
- Served as the primary point of contact for over 200 parents and prospective customers
- Routinely updated and organized various spreadsheets, boosting data retrieval speed by improving filling systems
- Facilitated team coordination by managing employee schedules, ensuring seamless operations.
Waitress
The Great 611 Steak Company
Roanoke, Virginia
11.2015 - 12.2017
- Contributed to a positive dining atmosphere, boosting customer retention
- Maintained meticulous attention to order accuracy and customer preferences to ensure guest satisfaction
- Provided team support by assisting with order management during peak hours.
Education
B.S. Physics -
Radford University
Radford, VA12.2025
A.S. Science -
Virginia Western Community College
Roanoke, VA12.2024
Skills
- Microsoft Office Suite
- Technical Proficiency
- Exceptional Customer Service
- Problem Solver and Critical Thinker
- Multitasking and Time Management
- Coding knowledge in Python and Anaconda
- Effective at working in a high pressure, fast-paced environment
- Exceptional communication skills, both written and verbal
- Motivated with Strong Organizational Skills
- Strong ability to efficiently work independent or collaborate with team members
- Experience with large data sets
- Proficient in spreadsheets and reporting analytics
- Detailed-Oriented
- Analytical Skills
- Administrative Support
- Self- Motivated
References
- Laura Hattersley, Former Employer - Kingdom Kids Child Care, 540.293.1019
- Briahna Agosto, Former Supervisor - Mac and Bob’s, 540.257.4095
- Kayla Ratliff, Former Manager - The Great 611 Steak Company, 540.293.2981
Internships
Assistant teacher for Summer Coding Camp — Radford University, Radford, VA – Jun 2022 - Aug 2022
- Supported lead instructors in delivering engaging and informative coding lessons to camp participants, fostering a dynamic learning environment.
- Assisted students in understanding coding concepts and troubleshooting technical challenges, enhancing their problem-solving skills.
- Facilitated group activities and provided one-on-one guidance to ensure each student's comprehension and progress.
- Prepared different project-related documentation and reports for lead instructors.
- Contributed to the development of lesson plans and educational materials, incorporating innovative teaching methods to make coding concepts accessible and enjoyable.
- Demonstrated strong communication and teamwork skills while collaborating with colleagues to create a positive and supportive learning atmosphere.
Timeline
Waitress/Trainer
Mac and Bob’s
04.2021 - Current
Secretary
Kingdom Kids Child Care
12.2017 - 04.2021
Waitress
The Great 611 Steak Company
11.2015 - 12.2017
B.S. Physics -
Radford University
A.S. Science -
Virginia Western Community College