Tori Marie
Houston
Summary
Dedicated waitress with 14 years of experience and solid background in the food service industry. Highly skilled at meeting needs of diverse customers in a high-volume environment while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Waitress/Trainer
CRU Lounge
Houston
03.2021 - 05.2025
- Took orders for food and drinks and delivered them to guests.
- Assembled VIP bottle service kits with garnishes, mixes and bottles to solicit to guests.
- Developed positive relationships with customers through friendly conversation. Inviting customers back and creating "regulars".
- Top 3 in sales each year
Waitress
Diablo Loco
Houston
08.2019 - 01.2021
- Pampered guests with attentive hands-on service to create repeat business.
- Checked on guests to verify satisfaction with meals, and suggested additional items to increase establishment sales (upcharge).
Waitress/Trainer
Hooters, Inc.
Houston
06.2011 - 06.2016
- Greeted customers, answered questions and recommended specials to increase profits.
- Educated guests on menu items.
- Trained new team members on proper protocol and expectations.
Education
Master of Arts - Clinical Psychology
Texas Southern University
Houston, TX12-2016
Bachelor of Arts - General Psychology
Grambling State University
Grambling, LA12-2013
Skills
- Order management
- Menu knowledge
- Point of sale
- Customer engagement
- Sales enhancement
- Upselling techniques
Certification
- TABC Certification - Exp. 2027
- Food Handler's Certification - Exp. 2027
- Food Manager's Certification - Exp. 2030
Timeline
Waitress/Trainer
CRU Lounge
03.2021 - 05.2025
Waitress
Diablo Loco
08.2019 - 01.2021
Waitress/Trainer
Hooters, Inc.
06.2011 - 06.2016
Master of Arts - Clinical Psychology
Texas Southern University
Bachelor of Arts - General Psychology
Grambling State University
Similar Profiles
Ebony JonesEbony Jones
Co-Manager at Cru LoungeCo-Manager at Cru Lounge
Skye BaguerSkye Baguer
VIP Bottle Server at CRU LoungeVIP Bottle Server at CRU Lounge
Allen BaileyAllen Bailey
CEO / Principal Executive at CRU LoungeCEO / Principal Executive at CRU Lounge
Yolande NgalleYolande Ngalle
Secrétaire Médicale at US Veterans Affairs North Texas Health Care SystemSecrétaire Médicale at US Veterans Affairs North Texas Health Care System
Jakob AveryJakob Avery
Managing Director at Isolani MediaManaging Director at Isolani Media