Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Henley

East Chicago,IN

Summary

Focused, friendly and up beat Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 9-year background providing high-quality service to guests. Always willing to improve my knowledge to further my career in this industry.

Overview

6
6
years of professional experience

Work History

Waitress/Waitress Trainer

Up Your Alley
Schererville, IN
11.2022 - Current
  • Assisted other wait staff members in times of heavy customer traffic.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Assisted guests with any allergy or dietary restrictions in helping them choose an appropriate food dish.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.

Waitress /Waitress Trainer

Houlihans
Schererville, IN
03.2020 - 10.2022
  • Took orders from patrons accurately and efficiently.
  • Set up tables in between patrons to reduce wait times.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Greeted guests and answered questions about menu items.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Evaluated waiter's performance through feedback forms and one-on-one meetings.
  • Provided guidance to new waiters in learning the menu items and their ingredients.

Hostess Trainer / To Go Trainer /Waitress /Waitress/Waitress Trainee

Hooters Inc.
Schererville, IN
08.2017 - 09.2019
  • Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
  • Analyzed customer feedback data to identify areas for improvement in hostess training programs.
  • Collaborated with other departments within the organization to coordinate events requiring additional staffing resources.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Provided support during peak periods by working directly alongside hostesses at busy times.
  • Delegated work to staff, setting priorities and goals.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Provided feedback and coaching to improve staff performance.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Maintained accurate records of all transactions processed throughout the day.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Inspected currency for any signs of counterfeiting prior to acceptance.
  • Handled payments and gave the correct amount of change working with a money drawer.

Education

High School Diploma -

Bishop Noll Institute
Hammond, IN
06-2017

Skills

  • Order Accuracy
  • Customer Service
  • Safe Food Handling
  • Menu Recommendations
  • Cash Handling
  • Food Safety Understanding
  • Order Management
  • Point of Sale (POS) System Operations
  • Upselling
  • Table Bussing
  • Effective Customer Upselling
  • Payment Processing
  • Food Running
  • Menu Memorization
  • Banquet Coordination
  • Sales Expertise
  • Table Turnover
  • High-Volume Dining

Timeline

Waitress/Waitress Trainer

Up Your Alley
11.2022 - Current

Waitress /Waitress Trainer

Houlihans
03.2020 - 10.2022

Hostess Trainer / To Go Trainer /Waitress /Waitress/Waitress Trainee

Hooters Inc.
08.2017 - 09.2019

High School Diploma -

Bishop Noll Institute
Julia Henley