Julia Henley
East Chicago,IN
Summary
Focused, friendly and up beat Waitress with outstanding history of handling busy restaurants with excellent service. Committed to best-in-class dining experiences and maintaining accuracy, efficiency and professionalism in high-traffic times. Offering 9-year background providing high-quality service to guests. Always willing to improve my knowledge to further my career in this industry.
Overview
6
6
years of professional experience
Work History
Waitress/Waitress Trainer
Up Your Alley
Schererville, IN
11.2022 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Garnished dishes and beverages to serve visually appealing menu items.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Assisted guests with any allergy or dietary restrictions in helping them choose an appropriate food dish.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
Waitress /Waitress Trainer
Houlihans
Schererville, IN
03.2020 - 10.2022
- Took orders from patrons accurately and efficiently.
- Set up tables in between patrons to reduce wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted guests and answered questions about menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Evaluated waiter's performance through feedback forms and one-on-one meetings.
- Provided guidance to new waiters in learning the menu items and their ingredients.
Hostess Trainer / To Go Trainer /Waitress /Waitress/Waitress Trainee
Hooters Inc.
Schererville, IN
08.2017 - 09.2019
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Analyzed customer feedback data to identify areas for improvement in hostess training programs.
- Collaborated with other departments within the organization to coordinate events requiring additional staffing resources.
- Observed food safety and sanitation protocols to reduce germ spread.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Provided support during peak periods by working directly alongside hostesses at busy times.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided feedback and coaching to improve staff performance.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained accurate records of all transactions processed throughout the day.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Inspected currency for any signs of counterfeiting prior to acceptance.
- Handled payments and gave the correct amount of change working with a money drawer.
Education
High School Diploma -
Bishop Noll Institute
Hammond, IN06-2017
Skills
- Order Accuracy
- Customer Service
- Safe Food Handling
- Menu Recommendations
- Cash Handling
- Food Safety Understanding
- Order Management
- Point of Sale (POS) System Operations
- Upselling
- Table Bussing
- Effective Customer Upselling
- Payment Processing
- Food Running
- Menu Memorization
- Banquet Coordination
- Sales Expertise
- Table Turnover
- High-Volume Dining
Timeline
Waitress/Waitress Trainer
Up Your Alley
11.2022 - Current
Waitress /Waitress Trainer
Houlihans
03.2020 - 10.2022
Hostess Trainer / To Go Trainer /Waitress /Waitress/Waitress Trainee
Hooters Inc.
08.2017 - 09.2019
High School Diploma -
Bishop Noll Institute