Kennedy L. Tooman

• Conflict resolution skills
• Anticipated and addressed guests' needs
• Train new waiters and floor staff.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Responded to inquiries from parents and guardians.
• Worked closely with fellow staff members in developing and implementing educational and recreational activities.
• Met with parents about daily activities, positive developments, and issues.
• Enforced rules and managed behavior through developmentally appropriate discipline.

• Retail software system experience
• Understand concerns from a different perspective.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and the company.

• Personable conversation with people.

• Established rapport with customers by providing friendly and attentive service.
• Provided attentive service and proactively assessed guest needs.
• Addressed customer complaints and inquiries to verify satisfaction.

• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Maintained and fostered positive and constructive interactions with staff, families, and children.
• Provided individualized instruction and support to meet personal needs of each child.
• Promoted physical, academic, and social development by implementing diverse classroom and outside activities.

• Met needs of customer special requests to promote positive party experiences and build loyal clientele.
• Adhered to strict party schedule to avoid overbooking or delay of parties.
• Completed party checklist to confirm each party received contracted elements of party package.
• Educated guests on rules and policies to deliver safe, enjoyable experiences.