Cynthia Juarez
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Highly skilled Optical Assistant with comprehensive experience in assisting optometrists and opticians. Acquired skills include conducting pre-screening eye tests, helping customers choose frames and lenses, and managing inventory of optical supplies. Demonstrated ability to provide exceptional customer service while maintaining high standards of care. Previous roles have benefitted from improved organizational efficiency and enhanced client satisfaction.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Big City Optical
10.2025 - Current
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Collaborated with team to maintain visual merchandising and store presentation.
- Conducted vision tests using specialized equipment to assess customer eyesight.
- Assisted customers in selecting eyeglasses and contact lenses based on their needs.
- Managed inventory of optical products, ensuring availability and organization.
- Provided support during eye examinations, preparing patients for the doctor.
- Processed orders and handled billing transactions efficiently and accurately.
- Trained new staff on customer service protocols and office procedures.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Consulted with customers about insurance coverage options for eyewear purchases.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Improved fit of patients' glasses and completed basic repairs covered by office warranty.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
Optician
Glasses Ltd
Chicago
01.2020 - 09.2025
- Assisted customers with selecting frames and lenses that best suited their needs.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Ordered stock from suppliers based on customer orders.
- Repaired broken frames using specialty tools and equipment.
- Organized inventory according to product type and manufacturer specifications.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Maintained accurate records of patient information, such as contact lens prescriptions, medical histories and vision test results.
- Ordered optical supplies such as lenses, frames and contact lenses when needed.
- Provided excellent customer service by greeting patients warmly upon arrival, answering questions regarding services and products and helping them find the right eyewear for their needs.
- Developed and implemented ecommerce marketing strategies to increase website traffic.
- Enhancing the online store by photographing eyewear products and uploading them to the website with accurate and informative descriptions.
Assistant Manager
Discovery Clothing
Chicago
04.2017 - 06.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Operated the cash register to complete transactions.
- Created displays that highlighted featured items or seasonal trends.
- Answered phone calls from customers regarding inquiries about products or services offered by the store.
Assistant Manager
Family Dollar
Chicago
06.2012 - 10.2016
- Developed strategies to increase sales and profitability.
- Created weekly and monthly reports on store performance and sales objectives.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular inventory checks to ensure accuracy of product counts.
- Maintained a clean work environment to promote safety standards.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Built talented and successful team that increased department sales.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
Education
High School Diploma -
Kelvyn Park High School
Chicago, IL06-2008
Skills
- Computer Skills
- Eyeglass repair
- Customer Service
- Creative Thinking
- Self Motivation
- Analytical Thinking
- Content Creation
- Time Management
- Attention to Detail
- eCommerce expert
- Team leadership abilities
- Merchandising displays
- Goal-Oriented
- Product Knowledge
- Customer Assistance
- Excellent Communication
- Reliable and Responsible
- Store maintenance
- Honest and Dependable
- Meeting Sales Goals
Reference
1)Tal Landau
Former manager at Glasses Ltd
900 N Michigan Ave
Chicago, IL 60611
(224) 545-1675
Tal was my manager from February 2022 to September 2024. During this time, he provided me with extensive knowledge in the field of optometry.
2)Vivian Soto
Former manager at Glasses Ltd
50 E Oak St
Chicago, IL 60611
(773) 544-7685
During my tenure at the company from January 2020 to February 2022, Vivian served as my manager. She played a pivotal role in my professional development as an optician, providing comprehensive training and valuable guidance. Subsequently, I was transferred to our alternate location.
3)Tina Rubio
Store Manager at Glasses Ltd
900 N Michigan Ave
Chicago, IL 60611
(773) 454-1692
Throughout my tenure at the company, I have had the privilege of collaborating closely with Tina. Our collaborative efforts significantly enhance the operational efficiency and overall success of Glasses Ltd.
4) Dairay Cardenas
Store Manager at Big City Optical
North and South Andersonville
Chicago, IL 60640
(813) 407-9819
I have had the pleasure of working under Dairay's management since January 2026, and her mentorship has been essential to my growth as assistant manager. She has provided clear explanations of our goals and the strategies to achieve them, as well as instruction on running the store.
Timeline
Assistant Manager
Big City Optical
10.2025 - Current
Optician
Glasses Ltd
01.2020 - 09.2025
Assistant Manager
Discovery Clothing
04.2017 - 06.2019
Assistant Manager
Family Dollar
06.2012 - 10.2016
High School Diploma -
Kelvyn Park High School