Cynthia Junge

Researching Medicare grievances with prescription drug Part D coverage and resolving problems, and sending resolution letters.

Prior to Government Program Research Team at Prime Therapeutics I was a Member Service Agent. Responsible for taking both commercial and Medicare member service inbound calls regarding their pharmacy benefits. Also taking calls from pharmacies to help process claims correctly to the insurance.

Actively involved in mentoring several new hire classes including commercial and Medicare Member Service Agents. I have worked on the agent assist line helping agents with difficult calls.

Took inbound sales orders over the phone, tracked orders, worked chat to assist online customers and answered emails. Job responsibility included describing product to customers and accurately explaining details and cooking instructions. Assisted in training classes and was promoted to team lead for seasonable employees for 15 years.

Provided customer service including answering phone calls, taking orders, problem solving and providing new product information. Part of the responsibility included tracking orders to ensure they were delivered in time. Earned management trust by serving as a key holder, opening and closing the lab. Communicated with venders regarding stock availability, future inventory and special orders. Trained new hires from 1983 to 2011.