Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Kearney

Greenville,NC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Lowes Home Improvment
01.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Billing Specialist

Welch OB/GYN
04.2018 - Current
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Assistant Store Manager

Starbucks
09.2000 - 01.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Medical Billing Clerk

Orlando Regional Medical Center
09.2000 - 03.2003
  • Updated patient financial information to guarantee accuracy.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Filed and updated patient information and medical records.
  • Maintained strong knowledge of current industry regulations and guidelines, ensuring compliance within all aspects of the medical billing process.
  • Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
  • Navigated complex billing situations, working with healthcare providers, insurance companies, and patients to resolve issues in a timely manner.

Education

Associate of Science - Health Information Technology

Lake Sumter State College
05.2002

Bachelor of Science - Culinary Arts

Johnson & Wales University
Providence, RI
05.1992

Skills

Medical Terminology

Epic

  • Anatomy and Physiology
  • ICD-9-CM
  • CPT Codes

Timeline

Customer Service Representative

Lowes Home Improvment
01.2021 - Current

Billing Specialist

Welch OB/GYN
04.2018 - Current

Assistant Store Manager

Starbucks
09.2000 - 01.2020

Medical Billing Clerk

Orlando Regional Medical Center
09.2000 - 03.2003

Associate of Science - Health Information Technology

Lake Sumter State College

Bachelor of Science - Culinary Arts

Johnson & Wales University

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Cynthia Kearney